Suncorp Group

School holidays and festive shopping are in full swing meaning car parks across Australia are full, too! But be careful – December is the worst month for car park prangs according to new research from Suncorp insurer AAMI. With one third (36%) more car park crashes in December than the monthly average, motorists are encouraged to be extra vigilant when hitting the shops – especially if it’s a Saturday afternoon! Find out each state and territory’s worst car park prang hotspots and get a list of top tips for a prang-free car parking experience this busy holiday season: https://lnkd.in/eqVFC6e5 Have a happy and prang-free holiday season!    #CarInsurance #CarPrangs #CarParks #Research #RoadSafety 

A year in pictures 📸 From being on the ground during natural disasters, to continuing partnerships and creating value for customers, communities and our people; our year was all about showing up in the moments that matter. As the year draws to a close, we look back on some of our biggest moments in 2024: https://lnkd.in/gNEvXeSB

  Who looks at the weather forecast at their holiday destination, but doesn’t check what the weather is doing back at home? A lot of us – new research released by Suncorp shows eight in ten Australians (80%) are failing to plan and properly protect their biggest asset – their home – before heading off on holidays.   Before you enter ‘holiday mode’ Suncorp and SES agency partners from Queensland, New South Wales and Victoria urge all Australians to prepare homes for storms.   Suncorp’s Executive General Manager Home Prevention and Protection Anna Cartwright said: “Before heading off on holidays make sure you trim trees and branches that could potentially fall onto your home or car, clean gutters, downpipes and drains of leaves and debris, and where possible inspect your roof for damaged or loose tiles. Don't forget to secure and put away loose items around your backyard such as outdoor furniture and trampolines as these can turn into dangerous projectiles."   Read more about the research including the top ten severe weather hotspots in your state: https://lnkd.in/gJXM_sUn   Queensland State Emergency Service NSW State Emergency Service Victoria State Emergency Service   #StormSeason #prepare #GetReady

Today we are excited to announce a five-year partnership with Microsoft with the aim of revolutionising the insurance industry through artificial intelligence technology and public cloud. Suncorp Chief Information Officer Adam Bennett said he was excited for what this partnership meant for our customers and our people. “Our partnership with Microsoft sets the bar for the industry and will deliver real benefits,” Mr Bennett said. “This initiative is not just about technology, it’s about building the future of insurance, and our people are at the heart of this transformation.” Read more: https://lnkd.in/gQyZkq2b #AI #technology #insurance

What do mangroves, coastal dunes, green belts and green roofs have in common? They are all examples of nature positive solutions, or ‘green infrastructure’ that help us fight natural disasters like floods and bushfires. Suncorp and Natural Hazards Research Australia have released a discussion paper highlighting the power of using the environment in reducing the impact of disaster. The ‘Nature Positive Disaster Risk Reduction Solutions’ (NPDRRS) discussion paper highlights opportunities for increasing investment in nature-based infrastructure such as wetlands, forests, coastal environments and urban green spaces, as well as practices such as cultural burning, to mitigate the risks of floods, bushfires, sea level rise and other natural hazards. Suncorp Chief Executive Consumer Insurance Lisa Harrison said it was crucial to explore a broad range of solutions and partnerships in developing disaster resilience. “Utilising natural based solutions, like wetlands to help reduce flooding, we can build resilience for communities, creating stronger natural defences and promote nature’s role in risk mitigation," she said. Download the discussion paper and see examples of this important work in action around the world: https://lnkd.in/gZRdYFTb #NaturePositive #GreenInfrastructure #CulturalBurning #Resilience

Customers expect speed, simplicity and convenience in all interactions with their insurer. And Suncorp is pleased to be recognised for all three, winning gold at the 2024 Australian AI Awards for its complex work in using conversational AI to drive greater flexibility, and deeper connections with customers.   Suncorp’s Head of Digital Customer Vlad Vereshchagin said: “AI is a powerful tool that is almost limitless in its ability to drive positive impact. The use of AI to provide a targeted, precise support at the time of a customer’s need becomes the real game changer. Conversational AI provides a real opportunity to truly personalise our offerings, reduce cognitive load for customers and ultimately help them get to where they are heading much faster.”   Read about the award-winning tools making the Suncorp customer experience better than ever: https://lnkd.in/gSasqATQ   Craig Price John Nguyen Kiran Singh Priyanka Paranagama Adam Bennett Momentum Media   #AIEnabled #insurance #chatbots #automation

Australia’s wild weather season is well underway, and while we can’t stop the weather from happening, Suncorp’s dedicated Customer Support Teams can be on the ground quickly when it does – now in one of Suncorp’s new Mobile Disaster Response Hubs. Suncorp has developed a fleet of five custom-designed Mobile Disaster Response Hubs, designed to access natural disaster sites quicker and enable Suncorp support teams to stay in the impacted communities with customers for longer. Suncorp Executive General Manager Home Claims Customers Alli Smith said: “At Suncorp, building futures and protecting what matters is at the heart of everything we do, and we’re proud to offer industry-leading experiences for our customers and communities. These hubs are a gamechanger as they’ll enable us to get on the ground faster and stay for longer in local communities with our customers when natural disasters hit". Read more about the hubs’ innovative design features and how they will help bring support to customers faster, for longer after natural disasters strike: https://bit.ly/3BcRt8w #insurance #stormseason #momentsthatmatter #disasterresponse

It’s ‘GAME ON’ with exciting news from up north today as Suncorp announced a new office hub in Townsville, and a two-year partnership agreement with the North Queensland Toyota Cowboys. Making the announcements at the Cowboys Headquarters in Townsville, Suncorp CEO Steve Johnston said: “Suncorp’s Townsville hub will strengthen our local workforce by an additional 120 people over the next two years, with roles focused on sales and service operations. This will help us respond to the growing needs of our customers and adds to the team of 40 people already based here.” Read more about the new hub and what it means for customers and communities, and the Cowboys NRL and NRLW partnership programs: https://lnkd.in/gN7bxZ8Q Jeff Reibel #townsville #cowboys #jobs #insurance #NRL #NRLW 

At Suncorp, showing up for our communities when it matters is core to what we do. Which is why we partner with organisations like What Ability, which provides unforgettable experiences for those living with a disability. Suncorp’s national insurer AAMI is the official major partner of What Ability and today, on International Day of People with Disability, we’re reflecting on the importance of supporting meaningful community initiatives, like this one. “It’s about working together to foster a more inclusive and diverse world and at the same time, bringing joy and happiness,” said Chief Executive Consumer Insurance Lisa Harrison. As part of the partnership this year, our employees have attended volunteer days with What Ability, and our senior leaders experienced a ‘day in the life’ of those living with disability. Read more about Suncorp in the community: https://lnkd.in/gnaKPZE9 #WhatAbility #HappinessComesFirst #AAMI #IDPwD2024 #Diversity #Inclusion

Just two years after its launch, AAMI Driver Rewards has shown that with consistent usage, users are driving more safely on Aussie roads.     Since being embedded in the AAMI App, more than 300 million kilometres of trip data has been analysed. The results show an improvement across multiple driving behaviours, including acceleration, braking, turning, speeding and phone use.   AAMI spokesperson Mary Kennedy says this data is a positive step towards creating safer roads for all Australians.   “We want to be a leading voice for safer roads,” says Ms Kennedy.   “Investing in a tool like AAMI Driver Rewards allows us to understand the driving behaviours that lead to accidents, and use the insights to encourage road safety in the community.”   Read more about AAMI Driver Rewards and positive driving behaviours: https://lnkd.in/gBUw_FUR #RoadSafety #DrivingBehavior #Innovation