With the holiday season comes the business rush and an increase in customer tickets. Zoho Desk simplifies the process, helping you deliver smooth, joyful customer service all season long! ✨🎁 Here’s how you can deliver peak service during the peak season: https://zurl.co/EKoL
Zoho Desk
IT Services and IT Consulting
Mathalamparai, Tenkasi 7,810 followers
Put customer service at the heart of your company with Zoho Desk—the context-aware customer service software.
About us
At the heart of every successful business lies its customers, and Zoho Desk is the driving force behind your customer's happiness. Today, 100,000+ businesses worldwide manage customer support on the cloud with Zoho Desk. With sought-after features like AI and process automation, Zoho Desk can handle a large volume of requests across 10+ channels like email, live chat, social media, instant messaging, telephony, and more on a single platform. Born in the heart of rural India, Zoho Desk is crafted for the world. Join us in creating lasting customer experiences 💚
- Website
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https://www.zoho.com/desk/
External link for Zoho Desk
- Industry
- IT Services and IT Consulting
- Company size
- 201-500 employees
- Headquarters
- Mathalamparai, Tenkasi
- Specialties
- customer support software , help desk software , Knowledge base software, self service portal, and Help desk ticketing system
Updates
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One inbox to rule them all! 💻📱WhatsApp, Instagram, Telegram—connect with customers wherever they are. Learn more about Zoho Desk's Instant Messaging: https://zurl.co/bExxH
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The future of customer service is AI-powered! As AI advances, customers are becoming more demanding, service agents are evolving, and businesses are becoming more efficient 🤖 Here are 7 areas of customer service where AI can improve your operations: https://zurl.co/Gqrw9
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LambdaTest, a leading cloud-based testing platform with over 2 million users across 130 countries, uses Zoho Desk to create a fast, intelligent, and streamlined customer support system. Their support strategy includes effective ticket tracking, user-friendly self-service options, management of customer interactions across multiple products, and two-way sync with Zoho CRM, Zoho SalesIQ, and other business apps. Read the full story here: https://zurl.co/b1Qp
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On this International Day of Persons with Disabilities, we reaffirm our commitment to building software that empowers everyone: https://zurl.co/HKqZ #IDPD
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That’s a wrap on Zoholics ANZ!✨ From inspiring conversations to lasting connections, we were thrilled to be a part of it all! Thank you Sydney and Auckland 🙌 Zoho Australia & New Zealand
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Zoho Desk reposted this
Coordenadora de Experiência do Cliente | Customer Experience | Customer Service | Customer Success | Negócios | Gestão de Pessoas | Atendimento | Relacionamento com Clientes
No dia 08/11, tive a oportunidade de participar do evento Suporte 360° da Zoho Desk, em Florianópolis. Estar presencialmente com profissionais que compartilham a mesma paixão pela evolução do suporte ao cliente foi inspirador. Durante o evento, tivemos a chance de ouvir e aprender mais sobre: 🤖 Tendências e Inovações: Principais tendências do mercado, que estão transformando a forma como atendemos e encantamos os nossos clientes. Destaque para o uso da IA e automações para otimizar processos e fluxos, no qual podemos ganhar em eficiência e qualidade e operacional, mas sem deixar de lado o “encantamento” dos nossos agentes humanos. Precisamos usar a IA como uma aliada para aumentarmos e liberarmos o potencial humano, permitindo que as nossas equipes possam focar em atividades de maior valor agregado a experiência do cliente. 🤝🏻 Networking: A troca de experiências e as conexões pós-evento foram impactantes! Esses encontros são extremamente importantes para crescermos e fortalecermos o suporte ao cliente como uma área estratégica. Por fim, tive o prazer de conhecer algumas pessoas da Convenia, conversar além do remoto foi incrível! Agora é colocar em prática as ideias 🎯 #Suporte360 #ZohoDesk #IA #Networking #InovaçãoNoSuporte #ExperiênciaDoCliente #Encantar
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Zoho Desk reposted this
Participação no Evento 360 Na última sexta-feira, tive a honra de participar do evento #Suporte360, conduzido pela Zoho Brasil e Zoho Desk. Foi uma experiência verdadeiramente enriquecedora. Gostaria agradecer ao Ricardo Moraes pelo convite e parabenizar o Matheus Marcolongo e Juliana Meireles pela organização impecável. Durante o evento, tive a oportunidade de palestrar sobre um tema crucial: "Como conseguimos atender às altas demandas no suporte de atendimento do iFood?". Foi um prazer compartilhar nossos projetos e insights com um público tão engajado. Agradeço também aos demais palestrantes que contribuíram para tornar o evento tão inspirador. Foi incrível aprender e trocar conhecimentos com todos vocês. #Suporte360 #iFood #CustomerExperience #Inovação #Networking #Gratidão #Networking #Aprendizado
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Zoho Desk reposted this
#ZohoCRMNugget: Are you utilizing the Zoho Desk integration to the fullest? 🤔 Using this solution, you can create a support ticket in Zoho Desk automatically for deal-related actions, such as when a deal is won in your CRM. This solution can be specially beneficial to provide a seamless onboarding experience for your customers and enables your support team to offer assistance and address any concerns. 🎯 🔗 To know more, check out: https://zurl.co/Ee9A
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Throwback to an exciting week at Gitex Dubai! 🇦🇪 It was amazing connecting with so many innovative minds and showcasing how we’re reshaping customer service 🙌 Zoho Middle East & North Africa
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