Freshworks for Partners

We brought our amazing partners from Asia together for an executive roundtable discussion, diving deep into key topics like AI innovations, industry trends, advancements in Freshservice, and the transformative potential of Device42, A Freshworks Company. This collaborative session was a great opportunity to exchange ideas, share success stories, and strategize for the future. A huge thank you to all our partners and to TeamViewer for sponsoring this impactful gathering. To add to the celebrations, we turned this event into an early Christmas party, spreading festive cheer and making it even more memorable. As we wrap up 2024, we’re incredibly proud of what we’ve built together. Let’s make 2025 the year to elevate our partnerships, drive innovation, and achieve even greater success! Govindu Kakinada Matt Ooi Kwan Servien Varun Vig Priyanka Chandramouli Simon Ma KokMun (KM) Liew François Teo Freshworks #AI #Partnerships #PartnerSummit

As a proud Freshworks Platinum Partner, Synerity is now also able to offer our popular training courses for Freshservice and Freshdesk administrators abroad. First out is 𝗢𝘀𝗹𝗼 (Jan 27-29th) and 𝗟𝗼𝗻𝗱𝗼𝗻 (Feb 3-5th, Feb 6-7th). 👏 The basic training for Freshservice/Freshdesk administrators will give you a good understanding of how the system is structured and administered, and will provide you with many tools to create, edit and modify functions and workflows. Synerity's experienced experts will take you through all the basic functionality, and give you a broad base to work keep on working inside the system on your own. 💻 💡 Here you can register and find out what’s included in the course: https://lnkd.in/dfBnVCGS More training locations will be released soon. 🌍 🔜 #synerity #freshworks #freshservice #freshdesk #trainingcourse #training #education #platinumpartner #oslo #london #itsm #esm #it #admin #administrator Freshworks

We wrapped up our presence at the Global AI Show last week! As a proud Silver Sponsor alongside Redington Limited and Amazon Web Services (AWS), Freshworks took center stage with a dynamic 20-minute keynote by Shaiju Thomas on how AI is transforming customer experiences. Thank you to everyone who stopped by our booth to explore how Freshworks’ AI-powered solutions can drive real business impact! Prarthana Patre Samir Akhtar Akshay Shankar Shreyas Nandennavar Aamir Mushtaq Shaikh #AI #Dubai #GlobalAIShow

We had a fantastic time hosting a roundtable discussion on 'Rethinking Customer Service in the Age of AI' at the Ritz Carlton, Dubai, last week. The session sparked engaging conversations on how growing businesses can deliver exceptional CX in 2025, and how Freshworks can help accelerate those goals with seamless people-first, AI-powered solutions. A special highlight was Amira Tohamy from MAGRABi Retail Group, one of our valued customers, who shared an in-depth use case of their journey with Freshworks. We’re excited to continue partnering with businesses across the Middle East to help them deliver exceptional customer experiences. Shaiju Thomas Akshay Shankar Shreyas Nandennavar Aasif Zarar Aditi Puri Batra Samir Akhtar Aamir Mushtaq Shaikh Prarthana Patre Pramod Nambiar Amazon Web Services (AWS) #Dubai #CX #AI #Partnerships

Freshworks will be at #NRF2025 from January 12-14 at booth 643! Experience our people-first, AI-powered solutions designed to elevate customer service, streamline interactions, and make repeat business effortless. Come, see our finest CX solutions in action! ✨ Book a meeting with us today: https://lnkd.in/g2di25uv Rachna Gupta Lauren L. Samir Akhtar Clark Yates, MBA Lawrence Solis Jon McGaha Patrick Rhoads Swapnil Kumar Amazon Web Services (AWS) #AI #CX #Omnichannel

I’m excited to announce that I’ll be speaking at the Global AI Summit on December 12, 2024, in Dubai! My session is titled “Rethinking CX in the age of AI,” and will take place at 11:40 a.m., and I’d love for you to join if you're in the city. You can also visit Freshworks at Booth #01 to explore how Freddy, our native AI solution, is revolutionizing customer experiences. From self-service bots to intelligent chat solutions, Freddy offers seamless, people-first innovations to tackle your CX challenges and elevate your customer journey. Don’t miss this opportunity to witness live demos and discover how Freshworks is transforming customer engagement through cutting-edge AI. See you there! #people-first #AI #Freshworks #GlobalAISummit #Dubai Freshworks

At AWS re:Invent 2024 this week in Las Vegas, Swami Sivasubramanian delivered an inspiring keynote outlining AWS’s transformative vision for Generative AI. From unveiling the Amazon Nova models to introducing cutting-edge capabilities like Bedrock agents and multi-agent collaboration, AWS continues to push the boundaries of AI innovation. Freshworks has been a dedicated AWS partner for over a decade, leveraging AWS’s infrastructure and broad portfolio of services to deliver exceptional customer experiences worldwide. This partnership is central to our ability to scale rapidly and reliably for tens of thousands of businesses globally. During an exclusive Executive Briefing Center (EBC) session, Swami, and the AWS account team shared their commitment to supporting Freshworks in exploring and adopting these latest GenAI advancements. We’re excited to integrate these innovations and continue delivering next-generation solutions to our customers. This week has been an exciting reminder of what’s possible when two trusted partners work together to reimagine the future. Thank you, Swami, for your vision and support. Sreedhar Gade Praveen Sridhar Sarath Sasikumar Sriram Sundararajan #AWSreInvent #GenerativeAI #Freshworks #Innovation #Partnership

Had the great time delivering a talk on OpenSearch and Generative AI at AWS re:Invent 2024 MGM Resorts International, Las Vegas, and the experience was truly phenomenal. I shared the stage with Jon Handler of Amazon Web Services (AWS) & Abhijeet Singh of Adobe doing deep dive into how OpenSearch's semantic & hybrid search is powering Generative AI solutions at Freshworks and Adobe, including for agents and multi-agent actions. The session attracted a packed room, filled with professionals eager to explore how OpenSearch can harness the transformative potential of GenAI. From discussing scalable search solutions to showcasing real-world use cases, we covered it all. The interaction post the session with Q&A was a standout, as attendees brought diverse perspectives and challenging questions about their implementation challenges & ideas. It was great experience to contribute to such a vibrant tech community at AWS re:Invent. Please free to reach me if you have more questions on our implementation of Lexical, Semantic & Hybrid Search including deep dive into VectorDB. Also about seamless migration from ElasticSearch to OpenSearch at scale. Murali Swaminathan, Krishnakanth Govindaraju, Sudhir Cirra, Prem Kumar Patturaj, Amarendra Konda #AWSreInvent, #OpenSearch, #GenerativeAI, #AIInnovation, #CloudSearch, #FutureOfAI, #AIInVegas, #BigData, #ScalableSearch, #DataDrivenAI, #AIInsights, #SearchAndAI, #AITransformation, #SmartSearchSolutions, #AWSCommunity, #MachineLearning, #AIForBusiness

Register now: globalaishow.com/tickets

Register now to catch Amira Tohamy from MAGRABi Retail Group engage in a fireside chat with Freshworks at our upcoming roundtable on 'Rethinking Customer Service in the Age of AI'. Designed specifically for growing businesses, this roundtable will explore how to unlock growth and thrive in a fast-changing industry. Register here: https://lnkd.in/grTB869j When: 10 a.m. GST | December 10 Where: Ritz Carlton, Dubai Prarthana Patre Shaiju Thomas Roshini Murugan Akshay Shankar Aasif Zarar Shreyas Nandennavar Aamir Mushtaq Shaikh #AI #CX #CustomerExperience #Dubai