Freshworks

🙌 STORYTIME: In 1997, IBM’s Deep Blue made history by defeating Garry Kasparov in a six-game chess match. BUT THAT WAS NOT THE END 👀 ⏩ Fast-forward to 2005: A “freestyle” chess tournament allowed players of any skill level to team up with computers in any configuration. Naturally, everyone expected grandmasters to dominate. But the winners? ❌ Not grandmasters. ❌ Not another supercomputer 👥 It was two amateur players who partnered with three computers. What gave the less experienced team the winning edge? It’s never about humans vs. machines. 🤝 The real magic happens when humans and technology collaborate, creating something far greater than the sum of their parts. Our CTO, Murali Swaminathan, writes about how businesses can harness this partnership between people and AI to build their next big advantage. Read his blog from the comments👇

We've said it before, and we'll say it again: You don't need an army of coders to build a bot 👏 👏 👏 Learn more: https://lnkd.in/gpn3cS9X

We don't know who needs to hear this, but AI adoption is not a project. It's a process. 💪 It's not like doing seven or eight activities and saying, "I'm done." It involves continuous evaluation of a company from a digital continuum perspective. It is the fuel that helps companies reach their goals.

This holiday season, let AI Agents be your first line of defense, so your team can focus on what matters most: Enjoying the festivities🎄✨ Learn more: https://lnkd.in/ggf8AANg

ROI stat for the day: Aramex has saved $50,000 after switching to Freshservice. *drops mic *🫳🏻🎤 Hear from Angad Singh, Global Director of Innovations at Aramex, as he shares their journey to smarter, simpler IT solutions with Freshworks. https://lnkd.in/ged2FdHv

As we reflect on 2024, one thing is clear: AI didn’t just make a splash—it completely changed the game. And employees want more AI in their workplace. ✅ 31% feel undervalued by their companies if AI tools aren’t provided. ✅ 38% say they couldn’t keep up with their workload without AI. ✅ 46% would consider switching jobs for roles that better integrate AI. These insights come from our latest Global AI Workplace Report, based on responses from 4,000 knowledge workers across the U.S., U.K., France, Germany, India, Australia, and New Zealand. Discover how AI is transforming work and why employees are demanding more: https://lnkd.in/gmjDq3qt

Another day, another #FreddyAI feature to save your day from unintended errors. 🐶 Before sending your response in a ticket, Freddy AI’s Quality Coach scans your response and highlights areas for improvement. This helps you avoid errors and ensures clarity.

AI in ITSM is everywhere right now, and for good reason. 62% of organizations see its potential to boost competitiveness, but many are still figuring out how to make it work for them.🤔 As Jonathan Brown from Enterprise Strategy Group puts it: 'Modern ITSM is more integrated and automated. It’s the perfect time to rethink processes and drive more value.' Our latest report made with Harvard Business Review explores how AI can streamline IT operations and unlock real value. Get the full insights here: bit.ly/3VGETFA

AI is here, but trust? That takes time 🤷 According to Benjamin Granger, Chief Workplace Psychologist at Qualtrics, customers still value the human touch, and employees need AI that empowers them—not complicates their work. When teams trust AI to simplify their tasks, everything changes: ✅ Better experiences ✅ Faster results ✅ Stronger connections The future isn’t about people or AI. It’s people with AI, working smarter together to deliver thoughtful, impactful outcomes. Read the full conversation in The Works. Link in comments 👇