VFP Consulting’s Post

We have just released Certinia's Summer 2024 update, packed with new features and capabilities across five key product priorities: 1️⃣ Best-in-Class Professional Services: advancing the breadth and depth of our solution for Resource Management, Project Management, Services Estimation & Skills Taxonomy 2️⃣ Enterprise Scale: delivering enterprise-grade solutions with performance and scale for growth 3️⃣ Customer Success: extend our offerings to rally Sales, CS and PS teams together around one platform and one value journey that maximizes customers' lifetime value 4️⃣ AI Innovation: AI for Services Organizations built-in throughout our solutions to grow margin and deliver the best customer outcomes 5️⃣ Financial Excellence: Financial solutions delivering predictable and profitable outcomesOur vision is to help the world's best technology and services organizations to orchestrate people and work to continuously deliver customer value with certainty. Please take a look at this post on the Certinia blog to learn how we are executing on this with our latest release!

🚨 Our Summer 2024 Release is HERE, introducing a range of new features designed to enhance scalability, productivity, and efficiency across service delivery and customer success. Learn more in our new blog post from Raju Malhotra ➡️ https://bit.ly/3M13b8a #AI #ProfessionalServices #CustomerSuccess

Listen to Doug Schmitt & Scott Bils’ conversation with #theCUBE about the future of #AI and how it will simplify and elevate the customer experience with #DellServices. Read our latest blog for more: ➡️ https://dell.to/4c1qkSV

🏦 Navigating the future of finance with #AI! Dive into the story of a top financial services firm leveraging Dataiku to transform compliance models. Uncover how they slashed deployment times, enhanced efficiency, and embraced a new era of data-driven decision-making. 💡🚀 | https://bit.ly/3J2kV1h | #FinancialInnovation #ROAI

We're excited to share how #C1 transformed Foundever's operations! By providing 24/7 monitoring and real-time data, C1 has helped enhance the customer experience while containing costs. Discover how Foundever now uses AI to deliver actionable insights in real time during calls: https://hubs.li/Q02GL5vv0 #ConnectedExperience #CustomerExperience #AI #TechInnovation

Another happy customer story. Learn how C1 helped transform Foundever's operations by providing 24/7 monitoring and real-time data. C1 has helped enhance the customer experience while containing costs. Ask me how we can help your organization. #ConnectedExperience #CustomerExperience #AI #TechInnovation #C1 #Foundever

We are live now 🎉 🎊 https://www.kipps.ai/ 🎉 🎊 Building a customer support framework has never been easier. Now you can do it in under 2 minutes with Kipps.ai. #customerSupport #customerSuccess #customerExperience #ai #customerCare #AIForCustomerSupport #AIAutomation

⚡ Slash 80% of the manual effort with #GenAI Analyzing corporate data often involves sifting through customer reviews, survey responses, and product descriptions. At Zoolatech, we’ve automated this complex process with Generative #AI, cutting manual effort by up to 80%! Ready to elevate your data strategy? Discover more: https://bit.ly/4eO9NDN 🔗

The future of customer support is highlighted in our blog post on Retrieval Augmented Generation (RAG). RAG leverages updated information and language models for accurate, personalized responses, moving beyond static scripts. Our implementation emphasizes secure, reliable interactions as part of an innovative AI-driven customer service approach. Learn how RAG is reshaping support with smarter, dynamic solutions in this blog post by Matthew Jaworski: https://hubs.li/Q02J04Nc0 #RAG #AI #CustomerSupport

⚡ Discover how embracing these five fundamentals of value-driven transformation can bring your IT service desk to new heights! 1️⃣ From Reactive to Proactive 2️⃣ From Monitoring to Observability 3️⃣ From Service Experience to Digital Experience 4️⃣ From Cost Centre to Value Driver 5️⃣ AI – From Experimentation to Execution 🔗 Download this insightful Wanstor report here ➡️ https://loom.ly/Ws0mSXI #ITSM #ServiceDesk #DigitalTransformation #CustomerExperience #AI #ProactiveIT