Service Desk Institute (SDI)’s Post

According to the latest Wanstor research, these five key shifts are driving the #ITservice desk transformation: 1️⃣ From Reactive to Proactive 2️⃣ From Monitoring to Observability 3️⃣ From Service Experience to Digital Experience 4️⃣ From Cost Centre to Value Driver 5️⃣ AI – From Experimentation to Execution Dive deeper into this topic and explore how embracing these changes can help you enhance your IT service desk! 🔗 Download the full report here ➡️ https://loom.ly/Ws0mSXI #ITSM #servicedesk #digitaltransformation #CustomerExperience #AI #ProactiveIT

Feeling swamped by endless data and complex reports?  Imagine simply "talking" to your data and getting the answers you need instantly💡 With today’s AI-driven BI agents, that’s not just a dream—it’s a reality. 🔍 We recently implemented this powerful AI solution for one of our clients, reducing their analytics process from days to just minutes! ⏳ Read the full case study: https://lnkd.in/dRaUM4_U #AI #BusinessIntelligence #DataAnalytics

🚀 Only 5 Days to Go! 🚀 We're just 5 days away from our exciting webinar, and you won't want to miss it! 🎉 In today's fast-paced market, where consumers expect quick and effortless product delivery, many businesses face significant challenges. ✅ Join our exclusive webinar for a live demo of Esker's AI-Driven Order Management solution and see how it can revolutionise your process. Brad Whatman 🔗 Register here: https://bit.ly/3RzUbtY #OrderManagement #AI #CustomerSatisfaction

Are you interested in driving sales productivity and getting practical recommendations about the best-in-class Sales Enablement? If the answers are YES, register for the upcoming Webcast with #highspot, #bainandcompany, and #elsevier

Feeling swamped by endless data and complex reports?  Imagine simply "talking" to your data and getting the answers you need instantly💡 With today’s AI-driven BI agents, that’s not just a dream—it’s a reality. 🔍 We recently implemented this powerful AI solution for one of our clients, reducing their analytics process from days to just minutes! ⏳ Read the full case study: https://lnkd.in/dRaUM4_U #AI #BusinessIntelligence #DataAnalytics 

Struggling to organize and extract insights from massive amounts of data? Recently we achieved an impressive 98% accuracy in production using #AI for our customer support ticket classification model. Creating an ML-based text classification model can be straightforward with the right approach. Read more about the best practices we defined in the #Atlantbh blog by Anja Plakalovic: https://lnkd.in/dSVrgv5i

Hi Network! Feeling swamped by endless data and complex reports? Imagine simply "talking" to your data and getting instant answers with today’s AI-driven BI agents. This dream is now a reality. We recently implemented this powerful AI solution for a client, reducing their analytics process from days to minutes! ⏳ Read the full case study here: https://lnkd.in/dRaUM4_U Let's talk on how it can make your work easier. 🔍 #DataAnalytics #AI #BusinessIntelligence #Innovation #Exadel

[𝗡𝗲𝘄 𝗕𝗹𝗼𝗴] Learn how to revolutionize customer interactions with #AI in the #contactcentercenter in this insightful blog from thought leaders at NWN Carousel & IntelePeer. Explore how IntelePeer's 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗜𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝗜𝗻𝘁𝗲𝗻𝘁 𝗦𝘁𝘂𝗱𝘆, backed by NWN Carousel's world-class support, harnesses data analysis to drive generative AI implementation for exceptional customer experiences + cost savings. 𝗖𝗵𝗲𝗰𝗸 𝗶𝘁 𝗼𝘂𝘁 𝗵𝗲𝗿𝗲: https://okt.to/1Z4JvQ

Eliminating manual processes and spreadsheets shouldn’t be something you or your teams dream about. It should be a simple reality. Balaji Ganapathi, partner at PwC, will join a panel of Analytics Champions who share why now is the time to embrace automation and what the future looks like for #analytics and AI. Plus, see a live demo of automated analytics in action! Register now: https://ow.ly/E5Z030sBaHT #AnalyticsChampions #AlterNext #AI #AnalytisAutomation

Learn how to easily tackle model observability by implementing automatic drift detection in the Wallaroo Operations Center. | #Edge Endpoint Inference Serving Shorts Series - Part 3 of 4 #AI #MachineLearning #ML #MLOPs #EdgeAI