🏢 On-site teams are crushing it, accounting for nearly 65% of positive reviews! 👏 Their dedication and hard work are truly shaping exceptional resident experiences. 💪 What to know what was the top negative reviews? 🎙️ Check out our latest podcast with Cory Smith and Katie Ritter, where we dive deep into the findings, trends, and actionable insights from the VOR report that analyzed 400,000 reviews in the multifamily industry, and the results are eye-opening! 🔍 Don’t miss out on this opportunity to level up your property management game! #VORReport #MultifamilyIndustry #ResidentExperience #Podcast #PropertyManagement #Teamwork #CustomerFeedback
Reputation management and online reviews can be a huge burden on time and resources. What we do know is that reviews have a direct impact on the renter’s decision to lease, renew and recommend a property. Katie Ritter, National Director for Multifamily at Widewail, and Cory Smith, VP at Zark Parking Solutions, unpack the 2024 Widewail Voice of the Resident Report and its valuable insights, including the most important amenities and features that affect online reviews, They explore how to reduce negative reviews and increase positive reviews for not only better reputation scores, but higher retention and lower turnover. #AOTG #podcsast #reputationmanagement #onlinereviews https://lnkd.in/gyuGPpj7
National Director, Multifamily
2moThanks so much for having us, Matt!