🧭 Ready to shorten time-to-value and reduce churn? These SaaS onboarding best practices will show you how to meet users where they are and help them see immediate product ROI. 👇 Read more: https://hubs.li/Q031kXV50 #CustomerSuccess #SaaSCompanies #ScalableGrowth #SupportNinja
SupportNinja
Outsourcing and Offshoring Consulting
Austin, Texas 77,934 followers
Growth can be a great problem to have—as long as you have the right team.
About us
SupportNinja provides customer experience and back-office support services for tech companies and startups around the world. Phone | Chat | Email | Lead Gen | Content Moderation | Tech Support | Much More
- Website
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https://www.supportninja.com/
External link for SupportNinja
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 1,001-5,000 employees
- Headquarters
- Austin, Texas
- Type
- Privately Held
- Founded
- 2015
- Specialties
- outsourcing, customer support, customer experience, back-office support, lead generation, and content moderation
Locations
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Primary
2025 Guadalupe St
Ste 260
Austin, Texas 78705, US
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3rd Floor
Northwalk
Angeles, Clark Freeport Zone 2009, PH
Employees at SupportNinja
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Scott Garrison
Performance Marketer specializing in B2B Lead Gen, Paid Search, and Cross-channel Demand Gen
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Craig Crisler
People Management & Operations Expert ∙ CEO of SupportNinja ∙ Transforming the Outsourcing Industry through SaaS in Tech & Empathy-Informed Leadership
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Anil Bhalla
Transforming customer engagement- Investor/ Advisor
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Jason Kesten
Customer-centric CS Leader | ex-EY, ex-Goldman Sachs, Start-Up Experience
Updates
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What role will outsourcing and AI play in redefining CX in 2025? Adrian Swinscoe's Forbes article brings together perspectives from 15 CX leaders, including SupportNinja CEO Craig Crisler. Learn about: 📌 Why clean data is critical for AI success 📌 The shift toward strategic, value-centric outsourcing partnerships 📌 CX metrics that will define the future Dive into the article here: https://hubs.li/Q031kzR90 #Outsourcing2pointOh #AIEnabled #StrategicCX #CustomerSuccess #SupportNinja
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Why do top ecommerce brands choose SupportNinja? ✅ Professionalism that sets us apart ✅ Speed that drives results ✅ Human touch that builds trust The result? Higher efficiency and an elevated customer experience. 💡 ❝ Support Ninja has been an invaluable partner for our team. Their professionalism, prompt responses, and human touch in every interaction, from our account manager to our Customer Service Rep, have truly elevated our customer service experience. Thanks to their exceptional support, we experienced and instant boost in productivity and efficiency. ❞ — Senior Manager, Modern Lifestyle Ecommerce Brand #ClientTestimonial #CXMatters #Outsourcing2pointOh #SupportNinja
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Outsourcing isn’t just about saving money anymore. The best providers deliver: ✅ Proactive communication ✅ Strategic alignment with your goals ✅ Flexibility to adapt as you grow ✅ Value that benefits your customers and your teams Explore how value-centric outsourcing can drive quality and growth: 👉 https://hubs.li/Q030MsdC0 #Outsourcing2pointOh #ValueDriven #CXExcellence #StrategicGrowth #SupportNinja
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🚀 Outsourcing 2.0 is here! SupportNinja’s leadership enhancements and new industry and full-lifecycle CX offerings position us for sustainable growth. See how we’re meeting increased customer demand and innovating for the future. 👉 Read more: https://hubs.ly/Q030Mnxr0 #BusinessGrowth #CXExcellence #ScalableSolutions #SupportNinja
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🧠 AI is transforming business — but only for those who approach it with a clear strategy. SupportNinja CEO Craig Crisler shared with Techstrong.ai why half of AI projects might fail this year, and how organizations can avoid the hype trap in 2025. 🔍 Read more 👇 https://hubs.li/Q030Mqy50 #AIandCX #StrategicInnovation #FutureOfWork #AIAdoption #SupportNinja
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CX leaders: How are you balancing live chat and phone support in 2025? ✅ Phone excels at solving complex, high-touch issues ✅ Live chat drives efficiency and scales effortlessly AI can improve both channels — but the right strategy depends on your customers and context. We break it all down here 🔽 https://hubs.li/Q030Mqb90 #CustomerSupport #LiveChat #PhoneSupport #OmnichannelCX #SupportNinja
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📊 With over 300,000 accountants leaving the workforce in just two years, the market is more competitive than ever. In SupportNinja COO + CFO Jacob Moelter’s recent blog post, find out how your business can thrive despite the shortage. Explore the insights: 🔗 https://lnkd.in/gBSpcQ4B #FinanceStrategy #ShortageOfAccountants #ScalingUp #ValueCentricOutsourcing #SupportNinja
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📈 What’s next for CX? Predictive analytics and proactive customer engagement are leading the charge in 2025. Our CEO Craig Crisler breaks down how businesses can leverage AI to anticipate needs and elevate the customer journey. Thanks to CMSWire for featuring Craig in this must-read article! Read more 👇 https://hubs.li/Q030Mq8W0 #AIandCX #CXLeadership #PredictiveInsights #BusinessInnovation #SupportNinja
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📣 Big news: We’ve launched Finance & Accounting Outsourcing solutions to meet growing demand from our clients. From Accounts Payable to General Accounting, we’re helping businesses streamline operations and focus on what matters most — growth. Learn how SupportNinja is redefining finance outsourcing with technology-enabled, value-driven solutions. 🔗 https://hubs.li/Q030MrDn0 #FinanceAndAccounting #BusinessGrowth #Outsourcing2pointOh #TechForwardCX #SupportNinja