Software of Excellence’s Post

🎥 Exciting news! We recently released a candid video from our COO, Reid Bangert, shedding light on the truth behind customer success stories. 🔍 In the video, Reid emphasizes the importance of transparency in showcasing our customer testimonials. He reveals that what you see isn't always the full picture – often, it's a polished version crafted to highlight successes while overlooking challenges. 💼 At Bangert Inc., authenticity is key. Reid draws from his decade-long experience crafting testimonials in a highly produced environment, contrasting it with our raw, unedited approach. Our testimonials are now available across various platforms – YouTube, LinkedIn, and our Bangert User Group (BUG) – offering insight into the journey of deploying Sage Intacct with Bangert's proven process. Our commitment to transparency extends beyond customer success stories. We're dedicated to sharing our journey, including the bumps in the road. Because at Bangert Inc., honesty and transparency are fundamental values. Watch now: https://lnkd.in/gniQPRQU #BangertDeployment #CustomerSuccess #SageIntacct

customer success is so much bigger than just renewals ! Customer success is not the same as customer service- a trap we’ve seen far too many businesses fall into believing. It’s much bigger than that. It’s more than trying to put temporary band-aids on big customer problems. This unified culture of customer-centricity should be permeating through your entire organization. And when that happens, we can really see customer success teams thrive and take on a larger role in broad growth across the organization! #customersuccess #accountmanagement

🚀 Unlocking Customer Success: The Power of Listening and Insight 🚀 In the ever-evolving world of Customer Success, there's a gem of wisdom I recently came across in the Customer Success Professionals Handbook by Stephanie Berner. Her insights on discovering "golden nuggets" of information truly resonate with how we can transform our approach to customer relationships. Stephanie emphasizes the importance of deeply listening to our customers—not just to hear their concerns, but to unearth those valuable pieces of information that can significantly impact their success and, in turn, our own company's growth. 🌟 By truly understanding our customers' needs and challenges, we can tailor our strategies to better support their goals. This approach not only fosters stronger relationships but also drives mutual success. Are you actively seeking these "golden nuggets" in your interactions with customers? How has listening more closely helped you enhance customer success? Let’s embrace this mindset and continue to elevate our Customer Success game! 💪 #CustomerSuccess #ListeningSkills #CustomerInsights #ProfessionalGrowth #StephanieBerner #LifeLongLearner #HiddenGems #CustomerHealth

Customers ditching? Not on your watch! 5 Customer Success hacks to keep them obsessed! Don't let customers become ghosts after purchase! Customer Success Solutions are your superhero cape. ♀️ Here's how to turn them into lifelong fans: ️♀️ Deep Dive: Uncover your customers' WHY. What are their goals & struggles? ️ Be their GPS: Track their journey & personalize support for a smooth ride. ️ Speak Their Language: Proactively communicate & anticipate needs before they arise. Feedback Loop: Feedback is gold! Use it to refine your product and keep them happy. ** Celebrate Wins!** Recognize achievements & build loyalty. They'll love you for it! Ready to skyrocket your customer success? Let's go! #customersuccess #retentionhacks #happycustomers #csmlife #mycustomer360

No More Support Black Hole! ️ Customer Success Managers to the Rescue! ♀️ Ever feel like your support email vanished into the abyss? Remember John, the baker? Fresh out of the oven with online orders, his support request went stale faster than last week's croissants! That's where Customer Success Managers like me come in! We're the bridge between you and success, guiding users like John to unlock the full potential of our platform. Through personalized guidance and clear communication, we turn initial confusion into sweet success stories! #CustomerSuccessMatters #NoMoreSupportBlackHole Let's chat about how I can help your customers turn their "what-ifs" into "wows"

Just finished the first chapter of The Seven Pillars of Customer Success and I'm already inspired! The author’s insights on operationalizing customer success have resonated with me. It’s clear that a structured approach, including setting clear goals, effective communication, and continuous improvement, is key to building strong customer relationships. What I love most is how this directly ties into time management. By prioritizing tasks based on customer outcomes and using data-driven decision-making, customer success teams can optimize their time and resources. Have you read The Seven Pillars of Customer Success? I'd love to hear your thoughts. #CustomerSuccess #TimeManagement #TheSevenPillarsOfCustomerSuccess #BookRecommendation

🌟 Customer Success isn’t just a department; it’s a mission! 🚀 In Customer Success, every day is a chance to turn challenges into victories, questions into answers, and customers into champions! 🏆💪 ✨ Top Tips for Rocking Customer Success: 1️⃣ Listen deeply. Your customers have the answers. 👂💡 2️⃣ Celebrate milestones. Every win counts, big or small. 🎉🥳 3️⃣ Be proactive. Don’t wait for issues—anticipate them! 🔍⏳ Let's make every customer interaction a success story! 📖⭐ #CustomerSuccess #CustomerChampions #WinningTogether #ProactiveSupport #CelebrateSuccess

What does Customer Success mean to our Founder & CEO, Philipp Wolf? Philipp shared his perspective 👇 “At Custify, we see Customer Success as the secret sauce that makes everything taste better. It’s not just about solving problems or answering questions; it’s about really getting to know what drives each customer. For instance, when we help a client streamline their workflow, it’s not just about the tech. It’s about freeing up their time so they can focus on growing their business. This personal investment in their goals builds a partnership that goes beyond the usual customer-service provider relationship. It’s these connections that transform our service into a genuine business accelerator for both us and our clients.” #CustomerSuccess

💡 In the realm of Customer Success, value isn't just a buzzword; it's our guiding principle. As a Customer Success Manager, my mission is clear: always give value. What does this mean in practice? 🔍 It means understanding our customers' unique needs, challenges, and goals inside out. 🤝 It means being a proactive advocate, continuously seeking ways to enhance their experience and drive their success forward. 📈 It means providing strategic insights, personalized guidance, and hands-on support to empower our customers to achieve their desired outcomes. 🌱 And most importantly, it means fostering genuine relationships built on trust, transparency, and mutual respect. Because true value isn't just about what we deliver; it's about the impact we enable our customers to create. Together, let's redefine success, one value-driven interaction at a time. #CustomerSuccess #ValueDriven #Empowerment

50 Days of Customer Success' Jobs to Be Done with Oggam—Sunday Special! 𝐃𝐚𝐲 𝟔/𝟓𝟎: Turning Conversations into personalized action plans In other words: Action plans that don't drown in details, but actually guide the partnership with your customers. On Sundays (Like today!) I always have a look at my book of business, and make sure I'm up to date and ready for the week so I can organise my time and attention. One of those things which do help me a lot is through individual customer action plans. After an onboarding or an implementation call, I setup the action plan for each customer. Yep, it takes forever but it's worth it—Well it used to take forever 🤷 Today, I’ll show you my workflow for creating a simple action plan: 1️⃣ After a call, Oggam will automatically pick out the customer’s goals, challenges, and key outcomes. 2️⃣ I copy and paste where it needs to go 3️⃣ Next, send that action plan over to HubSpot—no need for double entry. 4️⃣ Finally, shoot an email to the customer with the action plan link, keeping everyone on the same page. And just like that, what could’ve been a long, delayed process is turned into an actionable plan—no stress, no chaos. Oggam even helps craft the email so it’s tailored to how I speak (And that's super creepy but also really cool and accurate) ➡ Follow the 50 days of Customer Success' jobs to be done here: https://lnkd.in/epEErumM #CustomerSuccess #Oggam #ProductivityHacks #CSM #slack