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Meet Seb! ✨🎄 Seb, the mastermind behind our recent Customer Success Series blogs, is here to share why customer success is at the heart of everything we do. 💙 Plus, he’s adding a festive twist—because guess what? It’s only 9 sleeps until Christmas! 🎅🎁 🎥 Watch now and discover why success for your practice is success for us too! #CustomerSuccess #FestiveSeason #PracticeSupport

Just finished the first chapter of The Seven Pillars of Customer Success and I'm already inspired! The author’s insights on operationalizing customer success have resonated with me. It’s clear that a structured approach, including setting clear goals, effective communication, and continuous improvement, is key to building strong customer relationships. What I love most is how this directly ties into time management. By prioritizing tasks based on customer outcomes and using data-driven decision-making, customer success teams can optimize their time and resources. Have you read The Seven Pillars of Customer Success? I'd love to hear your thoughts. #CustomerSuccess #TimeManagement #TheSevenPillarsOfCustomerSuccess #BookRecommendation

Why ROI is a Big Deal in Customer Success In today’s business jungle, proving ROI (Return on Investment) is the secret sauce of Customer Success Management. It's not just about making our customers happy; it's about showing them the money! When we focus on ROI, we: - Build Stronger Friendships: Who doesn't love a friend who brings value? - Keep Customers Around: Happy customers stick like glue. - Grow Our Business: Great ROI stories are like blockbuster hits—they draw in a crowd. So, let’s keep proving that we're not just fun to work with, but also a smart investment. #CustomerSuccess #ROI #Winning #BusinessGrowth

2024 proved itself to be a busy year for Customer Success. About one year ago, we published our annual list of Customer Success predictions for the year ahead. Now, we’re revisiting our predictions for 2024: what came true, what didn’t, and what other significant developments did we see? Check out “Did Our 2024 Customer Success Predictions Come True?” on the SuccessCOACHING blog to learn more: https://lnkd.in/gjDnVP9k #customersuccess #customersuccessmanager #successcoaching #professoinaldevelopment

🦋 A BUTTERFLY’S GUIDE TO CUSTOMER SUCCESS CHANGE 🦋 🦋 🦋 ⏭️ Being able to drive change is the secret to propelling your customer success organization to the next level and beyond. 🥉 Yet, change is hard. In this video, I will share the 3 lessons from butterflies, the masters of change. #culture #change #transformation #customersuccess

Customer Success enablement can be powerful, but who actually owns this responsibility? While you can have an individual take ownership, it’s also possible for your organization to have a team dedicated to Customer Success enablement. Which begs the questions, when do you need a team, and what exactly does it do? Read all about Customer Success enablement and more on the SuccessCOACHING Blog: https://lnkd.in/geH2X2wW #customersuccess #customersuccessmanager #successcoaching

OK, Customer Success Brains 🧠 💡 I've been asking this question a LOT lately with CS folks and want to hear from you! What does 'Success Planning' mean to you? Can you answer in 10 words or less? Drop your answer in this thread ⬇ #successplanning #customersuccess #thoughtpartners #womenincustomersuccess

🚀 Unlocking Customer Success: The Power of Listening and Insight 🚀 In the ever-evolving world of Customer Success, there's a gem of wisdom I recently came across in the Customer Success Professionals Handbook by Stephanie Berner. Her insights on discovering "golden nuggets" of information truly resonate with how we can transform our approach to customer relationships. Stephanie emphasizes the importance of deeply listening to our customers—not just to hear their concerns, but to unearth those valuable pieces of information that can significantly impact their success and, in turn, our own company's growth. 🌟 By truly understanding our customers' needs and challenges, we can tailor our strategies to better support their goals. This approach not only fosters stronger relationships but also drives mutual success. Are you actively seeking these "golden nuggets" in your interactions with customers? How has listening more closely helped you enhance customer success? Let’s embrace this mindset and continue to elevate our Customer Success game! 💪 #CustomerSuccess #ListeningSkills #CustomerInsights #ProfessionalGrowth #StephanieBerner #LifeLongLearner #HiddenGems #CustomerHealth

2024 is a game-changer for Customer Success Management. Discover the top trends shaping the industry this year! Check out the full blog for deeper insights. https://lnkd.in/gHhpM_c2 #CustomerSuccess2024 #CSMTrends #CustomerSuccess #IndustryInsights #BusinessGrowth

🚀 Launching: Customer Success Confessions In the world of Customer Success, things don’t always go as planned. But it’s through the bumps, the surprises, and the missteps that we uncover some of our greatest lessons and moments of growth. 🌱 I’m excited to introduce Customer Success Confessions– a new series where I’ll be sharing real, unfiltered insights from my journey. It’s not always smooth sailing 🌈, but those learning moments make it all worthwhile. 💡 This series will showcase the highs ✅ and the unexpected moments 😅 of Customer Success. My hope is that these stories will resonate, connect, and spark great conversations 💬 among those of us who know this journey all too well. The first confession is coming soon – stay tuned! 👀 #CustomerSuccess #CXJourney #CustomerExperience #LessonsLearned #GrowthMindset #CustomerSuccessManager #SuccessStories #Confessions #BusinessGrowth #CustomerEngagement #LearnAndGrow