Shipmondo’s Post

Black Friday is almost here! Let a Virtual Assistant take care of the details !💡From inventory to customer support, so you can focus on growing your business. ➡️Check out our Black Friday checklist to see how a VA can make things easier and help you have your best sales💲season yet! https://lnkd.in/dBt-Erkb #blackfriday #ecommercetips #blackfridaysales #vitualassistants #blackfridaychecklist

Black Friday can be your best customer support opportunity. (Or your worst nightmare) During Black Friday, the stakes are high, and customer expectations are even higher. In fact, 60% of customers abandon a company after a bad service experience. And most companies underestimate the focus they need to put on their CS during this period. So, it’s the best moment to stand out. The best moment to create customer loyalty that lasts loooong after the discounts end! But first, we need to acknowledge the chaos it can bring: → Skyrocketing ticket volumes → Unprepared teams becoming overworked → Customers leaving left and right because of small mistakes Now that we know what’s going to happen, here’s how to avoid this scenario: 1️⃣ Start with Forecasting & Planning 2️⃣ Automate FAQs and 24/7 chatbots 3️⃣ Prep Your Support Playbook 4️⃣ Empower Your Agents 5️⃣ Build Clear Communication Channels We want your customers to remember how you made them feel, not just what they bought. Since it’s 5x more expensive to attract a new customer than to retain an existing one, you'd better be prepared than sorry, haha. Don’t wait until the tickets start piling up. - Thibaut 🦊 PS: Share to help as many people as possible! ♻️

Hypertype is coming to the rescue during your holiday seasons. Black Friday campaign for customer support teams. ✅ If you have high volume of support tickets/emails handled by HUMANS ✅ If you have SLOW response time of 15 mins and above or weeks. ✅ If you are sitting with hundreds of tickets per month and in need of insights of what to prioritise ✅ If you want to avoid ending up in the death valley trap of 1-2 star ratings on Trustpilot. Hypertype pre-drafts emails/chats with real-time company data sources in Intercom, Zendesk, Gmail and Outlook and brings data insights for decision making. Let your holiday season be a chill one. Offer valids till 2nd Dec: https://lnkd.in/dRN3navq

Black Friday is a blessing for sales but a potential curse for customer service. 🛍️ The shopping surge can skyrocket revenue, but it also brings a wave of customer complaints that can make or break your brand’s reputation. Are you prepared to handle complaints in real-time? 💬 Our latest blog covers expert tips for managing customer complaints during the Black Friday rush so you can keep customers happy and protect your brand. 🔗 Read more: https://hubs.li/Q02XGbSf0 #BlackFriday #CustomerComplaints #RealTimeSupport #HellopeterBusiness #ReputationManagement #CustomerService #ReviewSoftware

💥 Black Friday is Coming—Is Your Business Ready? 💥 The holiday rush is just around the corner. Don’t get overwhelmed with customer support, order management, and more. Let StaffWiz handle the heavy lifting with our expert BPO services! This Black Friday: 🔹 Customer Support 🔹 Order Processing 🔹 Live Chat Support ... all covered by our experienced team, so you can focus on maximizing sales. 📈 #BlackFriday #BusinessGrowth #BPO #CustomerSupport #SalesRush #Outsource #StaffWiz #HolidaySuccess #BusinessTips

What if you had staff dedicated to focus on your customer loyalty program? How much better could your program & campaigns be if you had... ➡️ Someone who knows how to increase revenue. ➡️ Someone who can decrease messaging costs. ➡️ Someone who knows which levers to pull to increase effectiveness. ➡️ Someone who can put data into context to know if your results are good, average or even bad. ➡️ Someone who monitors campaign data and can pivot easily. ➡️ Someone who knows all the intricacies of the system and platform. ➡️ Someone who can resolve issues before they go south. Now back to reality. Everyone wears a lot of hats, and tends to be generalists rather than specialists in c@nn@bis. And that works. Until it doesn't. Then you have issues to solve that extend beyond the capabilities (and time) of your in-house talent. Luckily you and your staff don't have to go it alone. If you're ready to up your loyalty game and stand-out like this Indian Paintbrush. Drop me a DM to learn how.

Hello connections,Hope you all are doing well. I am working on a project titled "Customer Retention strategies in a highly competitive market" Please take a moment to fill the Google form provided, detailing your experiences and perspectives on the customer retention strategies used by Amazon in the highly competitive market. Your responses will contribute significantly to my study. Please invest your valuable time in responding to the following questions. Here's the link to the form: https://lnkd.in/gD9g-qZv

In CS world, emotionally charged customer moments are an opportunity. We had two recent incidents with two in-launch customers. Customer A kept experiencing an issue with a basic feature in our product. The customer was clearly frustrated. Customer B, another in-launch customer, was not engaging with our CS team. This was likely to impact their go-live plans and compromise the launch experience for their team. How you engage with customers in these moments is vital? Most B2B vendors (rightly) focus on the usual CS metrics. But moments like these are an opportunity to build strong and lasting relationships with your customers. If done right, your customer comes out of these incidents with increased level of trust in your brand. #customersuccess #customerrelationship #customerexperience

🚨 Before You Start Thanksgiving Prep... 🦃 Let’s talk GRATITUDE—your secret to customer loyalty. Whether you’re wrapping up the year or getting ready for Black Friday chaos, now’s the time to show your customers how much they mean to you. (Hint: It’s more than a generic “Thank You” email. 😉) ✨ Read my latest post to learn 3 ways to turn gratitude into loyalty—and keep your customers coming back. 👀 Bonus: It doesn’t have to cost a lot—just a little heart and a lot of real. Comment 👇️ 👊️ 🦃️️️️️️️️ #SmallBusinessTips #CustomerLoyalty #GratitudeInBusiness #BlackFridayPrep #SmallBusinessSupport

Boost sales and attract new customers with gift vouchers! 🎁 Perfect for the holidays and special events, they drive immediate business and build customer loyalty.  You could also send the vouchers as printable emails so that your customers can print them out for last-minute gifts on Christmas Eve! #SmallBusinessTips #GiftVouchers #marketingstrategy