Save hundreds of hours and thousands of dollars with the best CS training | Founder @Smart Role: AI-Driven Training Solutions for Customer Support | Contact us now to boost your team 🙌🏼
Black Friday can be your best customer support opportunity. (Or your worst nightmare) During Black Friday, the stakes are high, and customer expectations are even higher. In fact, 60% of customers abandon a company after a bad service experience. And most companies underestimate the focus they need to put on their CS during this period. So, it’s the best moment to stand out. The best moment to create customer loyalty that lasts loooong after the discounts end! But first, we need to acknowledge the chaos it can bring: → Skyrocketing ticket volumes → Unprepared teams becoming overworked → Customers leaving left and right because of small mistakes Now that we know what’s going to happen, here’s how to avoid this scenario: 1️⃣ Start with Forecasting & Planning 2️⃣ Automate FAQs and 24/7 chatbots 3️⃣ Prep Your Support Playbook 4️⃣ Empower Your Agents 5️⃣ Build Clear Communication Channels We want your customers to remember how you made them feel, not just what they bought. Since it’s 5x more expensive to attract a new customer than to retain an existing one, you'd better be prepared than sorry, haha. Don’t wait until the tickets start piling up. - Thibaut 🦊 PS: Share to help as many people as possible! ♻️
