Customer Worthy Author, Keynote, Advisor Growth, Innovation, CX, Digital Transformation Strategy and Workshop Facilitator
Generative #AI Customer Experience #CX What's real, what's coming soon and what's BS discussions make HFS Research sessions the best (attendees frankness and curiosity differentiate the experience - food is great here) https://lnkd.in/ejxKBma4 + What are the opportunities (and risks) for Gen AI? Are we focused on productivity gains or new sources of value? What’s real, and what’s just hype? + How do we overcome competing priorities and fear of change? Do we need a mindset shift and how do we get out of our own way?
