ISO Deaf/HOH/Interpreting community help -- I'm a bit behind on all the happenings with VRI / DVC. According to the latest on social media, it *seems* that Deaf people can now use video relay interpreting for free - not only for communicating with people through phone calls (and Zoom with phone calling enabled), but by using an app while being physically next to the person they are communicating with. Accurate? If yes, which companies provide this service, and what are the limitations, if any? I searched and unless I overlooked it somewhere, it doesn't seem there is an article, webpage, resource that has an overview of all the current options available. I missed the recent FCC meeting discussing DVC, where I'd probably have gotten the answer to this question. If inaccurate, please help me understand what DVC is all about. If there's a resource that has information about all the current options, please share the link - they are not getting picked up by search engines. TIA! 🙏
My understanding of what I've seen is that VRI for free is situational. A store might install a VRI service to have available for deaf customers. For example, you can request VRI when you go to any Apple Store. (https://support.apple.com/en-us/101572) They have a contract with a VRS/VRI provider who has a designated pool of interpreters for their calls. Microsoft also has a direct ASL line for tech support and I some of those are DVC (direct video calling) where you can communicate with someone directly.
EYAL YANAI any insights here?
Following - I’d like to see if there are any VRI services available, on the phone.
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4moThis idea grabbed my attention. I'm not hearing impaired, but I run a marketing agency and we’re building various AI-based systems for different use cases. From what I understand, converting voice to sign language in real-time or close to real-time wouldn't be a major challenge. I assume this kind of service already exists, but if it doesn't, creating something like this could be rather cool. Given our current developer infrastructure, it wouldn’t be a big deal to develop or even a significant cost. We could even offer it as a free service for those who need it. If it hasn’t been done yet, it could be a cool way to make a difference.