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What’s the difference between VRS and VRI in Canada? Here’s a quick breakdown: 👉 VRS (Video Relay Service): Free and funded by the government through Canada VRS (CAV). It’s designed for telephone conversations between Deaf and hearing people in different locations. Think of it as a bridge for phone calls. 👉 VRI (Video Remote Interpreting): Paid for by businesses or organizations. It’s ideal for situations where VRS doesn’t work, like when Deaf and hearing participants are in the same room and in-person interpreting isn't available/convenient. Both rely on video platforms but serve different purposes. Still mixing them up? Save this post for future reference!

  • A blue background with white title text that reads: Video Relay Service (VRS) vs. Video Remote Interpreting (VRI). A venn diagram with VRS on the left in a purple circle and VRI on the right in a navy blue circle. Under VRS, the text reads: Free (Funded by the Canadian government), Reserved for phone calls. Under VRI, the text reads: Paid (We encourage businesses and organizations to cover this cost!), Used for in-person/virtual interactions. In the middle, the text reads: Accessible for the Deaf community.

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