Kickfin’s Post

“So imagine the wow factor. Instead of sitting there and watching that person in an analog safe counting cash, Brian and I would sit and watch these people. They would pick up their cellphone and then "cha-ching" they got paid” Justin Roberts, Co-CEO of Kickfin, describes the incredible experience of seeing employees receive their cash tips digitally in real time. Together with his business partner and fellow Co-CEO, Brian Hassan, they have built Kickfin. A digital platform that has transformed how hospitality workers receive their tips, offering them greater security, efficiency, and a sense of financial ownership after each shift. “We get so granular with some of these things. And then we're going to put it right in the employee's bank account. Win, win, win.” Brian Hassan points out." Kickfin’s story is one of innovation, resilience, and genuine care for the industry they serve. By prioritizing the needs of both operators and employees, Brian and Justin have built more than a business, they’ve set a new standard in the hospitality world. Watch this week's Digital Hospitality to learn more about how Kickfin’s innovative software is setting a new standard for tip management across restaurants and bars nationwide.

Its been amazing to work with Chef Shannon Bennett on the development of OnTheMonee. It’s designed for Restaurant and hospitality staff, all those team members who work so hard for their tips. Chef helped us design something for the industry that gives complete transparency and automation to renumerating employees with their tips. It shouldn’t be as hard as it currently is for venue managers to process tips everything from bank runs, envelopes of cash, Administering tips is all time consuming and inefficient. For the venue, OnTheMonee It’s a simple secure digital portal that makes calculating, administering and paying tips quick and easy. For the staff, OnTheMonee is an app and digital Mastercard that makes receiving tip payments easy, convenient for employees, allowing them to shop online and anywhere @mastercard is accepted or moove money from their OnTheMonee card to their bank account, allowing employees to pay their bills, or access cash. OnTheMonee Rewards helps drive employees tips further with discounts at hundreds of restaurants, and thousands of retail locations. For more information check out https://lnkd.in/gNFNTFB2 #hospitality #tips #digitalpayments #paymentsolutions #cashisdead

In-Person Checkouts: Should We Introduce Change Slots and Note Slides for Better Efficiency? 🛒 Most in-person tills still rely on handing cash directly to retail staff, which can slow down the checkout process and interrupt the flow of bagging. But what if tills were designed with change slots and note slides — like those used in self-checkouts — to streamline cash handling? This simple addition could make transactions smoother, allowing staff to focus on bagging efficiently and keeping the process flowing. ❓ Should we start introducing change slots and note slides at in-person tills to improve efficiency? I'd love to hear your thoughts on this idea! Could it benefit your retail experience? #RetailEfficiency #CustomerExperience #CheckoutSolutions

Learn when and where you should always leave a tip with this tipping guide. #moneytalk #moneysmart

Learn when and where you should always leave a tip with this tipping guide. #moneytalk #moneysmart

💳 Did you know? Acumen Connections can save restaurants an average of $209 a month on processing fees! 💰 In the competitive world of hospitality, every dollar counts. That's why we're here to help you save on payment processing, allowing you to focus on what you do best—serving up delicious meals and unforgettable experiences. Ready to boost your bottom line? Reach out today to learn more about how Acumen Connections can help your restaurant thrive! 🍽️💼 https://lnkd.in/gKba7sYy

🏃 Toast the waiters are churning. Not your buyers. At one of my favorite restaurants recently, I noticed something strange. They had ditched the Toast QR code payment system and gone back to regular receipts. As a fintech nerd and fan of Toast, I had to ask. Turns out, the staff hated it. Why? Their older clientele got confused by the QR codes, leading to fewer tips. For the waiters, that was unacceptable. Despite how much I and other clients love the feature as a customer, the restaurant manager scrapped it to keep the staff happy. This got me thinking: We obsess over making buyers (owners, execs, etc.) happy. But they’re not the ones using the product every day. The end-users—the staff on the ground—hold the keys to retention. It’s a lesson we live by at AccelBooks even as an embedded product. While building, we’ve spoken to over 100 small business owners and their teams to understand pain points across the board. We even manage an internal user advisory staff to ensure we’re building for real-world workflows. In summary: 👉 Happy buyers get you a sale. 👉 Happy users keep you in the game. Thoughts? Have you seen something like this in action? Would love to hear your stories in the comments! 👇 #fintech #payments

Guest Experience and Stock Management: Lessons from BrewDog Last weekend, my partner Lorna and I visited BrewDog for a relaxing drink before heading to the theatre. While I went in for a social visit, I walked away with a surprising business insight. I ordered a Cloudy Gin and Lemonade, only to be told it was unavailable, despite the bottle sitting right there on the back bar. After a bit of back-and-forth with the bartender, I found out the drink wasn’t on the till anymore and was considered "dead stock." BrewDog wasn’t selling it, despite having it in stock, because it wasn’t officially on the system. This got me thinking: rules and processes are essential to running any successful business, but when they start to negatively impact the guest experience, it might be time to re-evaluate. As someone who’s managed bars, I know the importance of stock management—you don’t want money tied up in unused stock. But there’s also a balance to be struck between managing costs and delivering an excellent guest experience. It reminded me of the famous business mantra, "Just give them the pickle!" Sometimes, a little flexibility can go a long way in building customer loyalty and creating memorable experiences. Even in large, established businesses like BrewDog, there are always opportunities to reflect on how decisions affect the end user. For me, it was a reminder of how critical it is to make customer satisfaction a priority in any operation.

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