🏃 Toast the waiters are churning. Not your buyers. At one of my favorite restaurants recently, I noticed something strange. They had ditched the Toast QR code payment system and gone back to regular receipts. As a fintech nerd and fan of Toast, I had to ask. Turns out, the staff hated it. Why? Their older clientele got confused by the QR codes, leading to fewer tips. For the waiters, that was unacceptable. Despite how much I and other clients love the feature as a customer, the restaurant manager scrapped it to keep the staff happy. This got me thinking: We obsess over making buyers (owners, execs, etc.) happy. But they’re not the ones using the product every day. The end-users—the staff on the ground—hold the keys to retention. It’s a lesson we live by at AccelBooks even as an embedded product. While building, we’ve spoken to over 100 small business owners and their teams to understand pain points across the board. We even manage an internal user advisory staff to ensure we’re building for real-world workflows. In summary: 👉 Happy buyers get you a sale. 👉 Happy users keep you in the game. Thoughts? Have you seen something like this in action? Would love to hear your stories in the comments! 👇 #fintech #payments
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The MORE you know about optimizing your third party operations. Need help? Have questions? Happy to chat! 😉 #communication #thirdparty #optimization #revenue
Head of Growth and Digital Marketing at Voosh (YC W'21) — Growth Champion | B2B SaaS Expert | Demand Generation | Go-To-Market Strategy | AI Visuals | Rapid Business Expansion | Execution Specialist | New Initiatives
Did you know that platforms like DoorDash, Uber Eats, and Grubhub have strict policies for restaurants, and failing to address disputes promptly can lead to unrecoverable charges? 😰 Here are some proactive steps to protect your revenue and turn disputes into opportunities for growth: 🔍 𝐔𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝 𝐂𝐨𝐦𝐦𝐨𝐧 𝐂𝐚𝐮𝐬𝐞𝐬 𝐨𝐟 𝐃𝐢𝐬𝐩𝐮𝐭𝐞𝐬 • 𝗢𝗿𝗱𝗲𝗿 𝗘𝗿𝗿𝗼𝗿𝘀: Missing items or incorrect orders. • 𝗤𝘂𝗮𝗹𝗶𝘁𝘆 𝗜𝘀𝘀𝘂𝗲𝘀: Food not meeting expectations. • 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐃𝐞𝐥𝐚𝐲𝐬: Longer wait times. • 𝐁𝐢𝐥𝐥𝐢𝐧𝐠 𝐌𝐢𝐬𝐭𝐚𝐤𝐞𝐬: Incorrect charges on the bill. 💡 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭 𝐏𝐫𝐨𝐚𝐜𝐭𝐢𝐯𝐞 𝐌𝐞𝐚𝐬𝐮𝐫𝐞𝐬 • 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐞 𝐘𝐨𝐮𝐫 𝐌𝐞𝐧𝐮: Keep descriptions clear and up-to-date. • 𝐄𝐧𝐡𝐚𝐧𝐜𝐞 𝐎𝐫𝐝𝐞𝐫 𝐀𝐜𝐜𝐮𝐫𝐚𝐜𝐲: Double-check and label orders clearly. • 𝐓𝐫𝐚𝐢𝐧 𝐘𝐨𝐮𝐫 𝐒𝐭𝐚𝐟𝐟: Equip them with customer service skills and product knowledge. 🚫 𝐏𝐫𝐨𝐭𝐞𝐜𝐭 𝐀𝐠𝐚𝐢𝐧𝐬𝐭 𝐅𝐫𝐚𝐮𝐝𝐮𝐥𝐞𝐧𝐭 𝐂𝐥𝐚𝐢𝐦𝐬 • Monitor customer behavior. • Require verification for high-value orders. • Communicate with delivery partners. 📲 𝐔𝐭𝐢𝐥𝐢𝐳𝐞 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐟𝐨𝐫 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 Leverage dispute management tools like Voosh to automate the process and save time. 💰 𝐑𝐞𝐜𝐨𝐯𝐞𝐫 𝐋𝐨𝐬𝐭 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 Efficient dispute management helps recoup losses and improve cash flow, contributing to a healthier bottom line. 🔄 𝐂𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 • Use disputes as learning opportunities. • Update staff training regularly. • Encourage customer feedback. Handling disputes can be time-consuming, but tools like Voosh automate the entire process, helping you recover lost revenue effortlessly. With over $1 million recovered for restaurant partners in about 10 months, Voosh puts money back in your pocket and lets you focus on what you do best—serving great food. 🍽️ How does your restaurant handle customer disputes, and what strategies have you found most effective? I'd love to hear your insights! 👇 #RestaurantManagement #CustomerService #RevenueGrowth #DisputeResolution #Voosh #AI #DisputeResolution #FoodDelivery #USA
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Attention restaurant owners! WalletPay is your secret ingredient for success! Connect with more hungry customers, save on transaction costs, and watch your business grow. Get started today and revolutionize your restaurant's payment experience! #WalletPay #RestaurantGrowth #DigitalPayments
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What we do is not easy to summarise Why not? I hear you ask... Well, if you run a restaurant then you know that the tech stack of payment systems can be endless. Sunday's mission is to simplify that ecosystem and have everything you need in one place 360 degree solution for your customer's payment journey 🌎 We've just launched a fresh and beautiful new website to walk you through it all... Go have a look and let me know what you think 😊 👏 #website #restauranttech
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Is Toast a Payment service provider or a platform? It depends on who you ask. If they are a PSP then they could be regulated. If they're a platform then No regulation. Toast is moving beyond Restaurants according to Payments Dive What does toast do? "Toast, which provides point of sale and cloud-based payments services mainly at restaurants, aims to make further inroads with merchants outside of the restaurant industry, the company’s CEO said during a Tuesday earnings call." This could be bad news for Aussie consumers. Let me explain. Here in Oz, merchants can surcharge and "recoup the cost of acceptance" which was assumed to go down. The opposite has happened. Those surcharges now cost Aussies over $1BN a year and it impacts small business the most. Merchants can legitimately recoup the lot from the customer. Toast deals with the payments in the background and gets a significant clip. Platforms like Toast, Square and light speed charge their platform fee within their merchant fee which can be surcharge to the consumer. Overall, small Business pays $1.7Bn more than Big business for the same transactions thanks to sweetheart deals with Visa and Mastercard From Payments Dive "He sees the biggest growth potential in the retail sector, he said. Toast plans to invest in adding even more non-restaurants in the coming years. “The team has done a great job of identifying segments of the market where we have a right to win without distracting from our ability to scale in our core market segments,” Toast reported net income of $14 million for the second quarter of 2024, compared with a loss of $98 million for the year-earlier period. Second-quarter revenue rose to $1.24 billion, up 27% from the year-ago quarter. #payments Independent Payments Forum
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In Australia and New Zealand, payments in bars and restaurants have probably already exceeded cash payments and the region is ahead of many other countries. But many operators are locked into using payment vendors dictated to by their choice of solution and are paying over the market rates for payment processing. Read the expert tips on how to avoid this trap! #HighReturnHospitality #WellRunWellLoved #HospitalityTechnology #ReturnOnExperience
With digital payments predicted to surpass cash and cards by 2025, processor-agnostic approaches that ensure seamless integration with various payment processors while offering flexibility and operational ease are part of a sound strategy for restaurants to examine. Learn more below. #AgilysysServingMore #ReturnOnExperience
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🚀🍽️ Calling all restaurant owners! Are you looking to streamline your payment processes and boost your business? Check out our latest blog post: "How Restaurants Can Benefit from Advanced Payment Services" exclusively on Motto Merchant Services! 💳✨ Discover how innovative payment solutions can: ✅ Speed up transactions ✅ Enhance customer experience ✅ Improve cash flow management ✅ Provide valuable insights https://lnkd.in/ecks-h5v Don't miss out on these game-changing tips and tricks! Read the full article now and take your restaurant to the next level! 📈🍔 #RestaurantSuccess #PaymentSolutions #MottoMerchantServices #BusinessGrowth #TechInFoodService #CustomerExperience
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🤓Payment nerd level [3/5] Let’s go for the 2nd episode of: What I’ve learned, running the payment operations of my wife’s pastry business Petit Plaisir. Episode 2: #reconciliation. 🤔Personal views only: few brands are mentioned but it just reflects my own experience. 🍿On the previous episode I wrote about my “#paystack”, in all honesty an overly complex jargon for my choice of 2 payment providers for the studio’s instore and online operations. 🫣In the past, I’ve built value propositions for 2 different #PSP combining processing and settlement operations and therefore having “reconciliation” as a key differentiator … yet, I must admit I had never fully comprehended its complexity. 🤕Simply put, reconciliating payment operations feels like a punishment if you’ve been too creative on your use cases and acceptance of payment methods. For example, I had #invoices sent via Stripe paid via #Bankgiro, #Swish transactions straight hitting the bank account without being on any register, the bank charging extra fees for international transfers that I had to put on ledger. Even with the support of an accountant, this still takes me way too much time to cater for and eventually automatize. Once again, if it’s tough at the scale of a small business, I now understand how complex it can be for medium or larger businesses with numerous sales channels. 🔙This took me back to some pre-sales calls I have had with multiple online merchants. I could almost see opposed levels of ambitions when payments were a topic handled by e-commerce managers (new flows -> more sales) vs handled by the finance/accounting team (new flows -> more problems). 🎓Why so many merchants are on legacy payment solutions is not because they don’t care about #conversion and #UX, but very often because of the locked-in effect behind the scene. Years of financial process definition, tweaks and automations are a legacy hard to break free from… ⏭️See you soon for the next episode of the series, still on the financial side of payments!
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📉 From Payment Problems to Prosperity: A Restaurant’s Journey with Us 🍽️ The hospitality industry is all about people – from guests enjoying their meals to the staff working tirelessly to create a memorable experience. But what happens when a clunky payment system disrupts that flow? 🤯 One of my clients, a vibrant family-owned restaurant, was experiencing this exact issue. Orders were coming in, customers were enjoying their time, but every time the bill arrived, they hit a bottleneck. Slow payments, confusing processes, and a lack of support were affecting both staff morale and customer experience. It was taking away the magic of what they had built. 😔 When I stepped in, it wasn’t just about installing a new card machine and walking away. I spent time understanding their specific needs, talking to the team, and finding out what would genuinely make a difference. I provided a payment solution that was simple, intuitive, and fit seamlessly into their operations. 💡 But it didn’t stop there. I made it my mission to stay in touch, ensuring everything continued to run smoothly, offering support whenever they needed, and being available to address any new challenges that arose. 🔄 Now, that same restaurant not only handles payments smoothly but has also reported an increase in staff satisfaction and customer loyalty. They know they can rely on me to have their back – and that’s the partnership I strive to create with every business I work with. 🙌 📍 If your hospitality business is feeling the strain of an inefficient payment system, reach out. I’m here to help take the pain out of payments and let you focus on what you do best: delivering great experiences! ✨ #HospitalitySupport #PaymentSolutions #CustomerFirst #BusinessGrowth
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With digital payments predicted to surpass cash and cards by 2025, processor-agnostic approaches that ensure seamless integration with various payment processors while offering flexibility and operational ease are part of a sound strategy for restaurants to examine. Learn more below. #AgilysysServingMore #ReturnOnExperience
The Restaurant Digital Payments Landscape in 2024 and Expert Tips on Credit Card Processing Rate Negotiations
agilysys.com
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Did you know? The first multipurpose credit card was introduced in 1950 by Diners Club, allowing customers to pay for meals at multiple restaurants without cash. This innovation paved the way for modern credit card systems used worldwide today! 💳✨ #CreditCards #FinancialHistory #CPAInsights
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Founder @ Gentry Media | Web3 Marketing Expert | Community Builder | Strategic Advisor
1moSpot on—happy users are the real key to retention. I’ve seen similar issues with consumer crypto adoption in retail: if UI is over complicated or hard to understand, it doesn’t last, no matter how much builders loves it. Your focus on direct user feedback at AccelBooks is smart. Curious—how do you balance user needs with buyers when their priorities clash?