Epic Placements’ Post

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Are you ready to explore the world of Help Desk Analysts? Look no further! 🚀 👉🏾 The role of a Help Desk Analyst is crucial in the tech industry, but what exactly do they do on a day-to-day basis? 🤔 👀 In this comprehensive guide, we dive into the exciting world of Help Desk Analysts and uncover their responsibilities, tools of the trade, and the rewards and challenges of the job. 💼 🔎 Whether you're looking to enter the tech industry or seeking insights into IT support roles, this video has got you covered! Watch till the end to gain valuable knowledge and make informed decisions about your career journey. Don't forget to like and share to support others on their career exploration! 🤝 💡 Have experience as a Help Desk Analyst? Share your techniques and insights in the comments below! Let's learn from each other and grow together. 🌱 🎬 Want more career tips and advice? Check out our playlists on Interview Questions and Improvement at Work for more valuable insights. 💡 🌐 To stay updated on the latest job opportunities and career resources, connect with us on our website and LinkedIn. And if you're hiring, don't forget to check out our platform for top talent! 💼 Don't miss out on the chance to become an IT hero as a Help Desk Analyst. 🦸♂️ Watch the video now and let us know your thoughts! 💭

#hiring *Service Desk Specialist*, Huntsville, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Huntsvillejobs #Alabamajobs #ITCommunications *To Apply -->*: https://lnkd.in/gFXPJvBm Service Desk SpecialistHuntsville, AL - OnsiteTOP SECRET CLEARANCE REQUIREDExciting new role open working on a project with the FBI! We are looking for a service desk professional with a Top Secret clearance and exceptional communication/troubleshooting skills!Job DescriptionInstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.Collaborates with team members to resolve information technology issues and implement process improvements.Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software. Minimum QualificationsAssociate's degree.5 years of experience Other Job Specific SkillsMust have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.Knowledge of assigned hardware and/or software products required.Requires working knowledge of personal computers and peripherals.Stays up to date technically and applies new knowledge to job.Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making.

New career opportunities available for immediate hire offering a competitive starting salary and a comprehensive benefits package: -Field Service Tech-Tier II - Petersburg, VA -Desktop Remote Analyst - Remote – (Virginia) -CSfC Engagement Architect - Remote -CSfC Lead Engineer - Remote  Here are 5 reasons not to apply: 1. You love the status quo and aren’t interested in innovation 2. You love doing work based on ‘that’s how we’ve always done it’ 3. You’ve never really understood why customer success is important 4. You don’t like surrounding yourself with diverse perspectives and talented people 5. You aren’t interested in accelerating your career growth #gowiththebow #whatwedomatters

#hiring *Service Desk Specialist*, Huntsville, *United States*, fulltime #opentowork #jobs #jobseekers #careers #Huntsvillejobs #Alabamajobs #ITCommunications *To Apply -->*: https://lnkd.in/e2T7taDE Service Desk SpecialistHuntsville, AL - OnsiteTOP SECRET CLEARANCE REQUIRED Exciting new role open working on a project with the FBI! We are looking for a service desk professional with a Top Secret clearance and exceptional communication/troubleshooting skills! Job DescriptionInstalls, changes, and repairs moderately complex problems of personal computer hardware and software systems and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Provides support to end users on a variety of issues.Identifies, researches, and resolves technical problems.Responds to telephone calls, email, and personnel requests for technical support.Documents, tracks, and monitors the problem to ensure a timely resolution. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.Serves as the first point of contact for troubleshooting hardware/software PC and printer problems.Collaborates with team members to resolve information technology issues and implement process improvements.Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software. Minimum QualificationsAssociate's degree.5 years of experience Other Job Specific SkillsMust have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients.Knowledge of assigned hardware and/or software products required.Requires working knowledge of personal computers and peripherals.Stays up to date technically and applies new knowledge to job.Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes.Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Actively looks for ways to help people in the most efficient manner.Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Understands the implications of new information for both current and future problem-solving and decision-making.

I believe it's crucial not to mandate senior level experience for entry-level positions in IT. Recently spotted a Help Desk Technician role in Texas, offering $23/hour for a full-time remote position at a mid-senior level. With a decade of experience in IT across corporate and small business environments, I understand the challenges entry-level techs face. Let's prioritize inclusivity and growth opportunities in the IT field. #IT #HelpDesk #EntryLevelTech #RemoteWork 🙂

#JobSearchStruggles #ITJobs #TechCareers Hey everyone, I just wanted to vent a little... It’s been a tough road trying to find a new job since July, and honestly, I’m feeling pretty defeated right now. 😩 I’m currently working in a temporary role as a hardware support technician, helping to set up data center servers, which is fine and all, but I’m really itching for something more permanent. What’s driving me up the wall is the sheer saturation of IT and tech companies in my area. It feels like every corner I turn, there's another business looking for talent. You’d think that would create opportunities, right? But here’s the kicker: my resume isn’t exactly sparkling. While I’ve got a solid amount of experience at a big tech corporation, it feels like that doesn’t count for much unless I’ve checked off every box on the wish list—such as having a master’s degree or being related to someone in power. 😒 I mean, I can’t even get a sniff for basic help desk roles anymore! What the heck ... Why Can't I Land an IT Job Despite 500 Applications? Answers: https://lnkd.in/g65gADf7

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#JobSearchStruggles #ITJobs #TechCareers Hey everyone, I just wanted to vent a little... It’s been a tough road trying to find a new job since July, and honestly, I’m feeling pretty defeated right now. 😩 I’m currently working in a temporary role as a hardware support technician, helping to set up data center servers, which is fine and all, but I’m really itching for something more permanent. What’s driving me up the wall is the sheer saturation of IT and tech companies in my area. It feels like every corner I turn, there's another business looking for talent. You’d think that would create opportunities, right? But here’s the kicker: my resume isn’t exactly sparkling. While I’ve got a solid amount of experience at a big tech corporation, it feels like that doesn’t count for much unless I’ve checked off every box on the wish list—such as having a master’s degree or being related to someone in power. 😒 I mean, I can’t even get a sniff for basic help desk roles anymore! What the heck ... Why Can't I Land an IT Job Despite 500 Applications? Answers: https://lnkd.in/gpwXeeJU