ElixirData’s Post

Unlock real-time insights and transform your customer interactions with #streamingdataplatforms! Enhance engagement, improve personalization, and deliver seamless experiences instantly. 🚀 Explore our Streaming Data Platform solutions to elevate your customer experience Click here - https://lnkd.in/gqncXPbb #streamingdata #customerexperience #digitaltransformation #realtimeanalytics #xenonstack

"Consumers seek an aggregated customer experience in OTT": Jonathan Molod shares insights in #DigitalDialogues. Many consumers find it frustrating to have to log in to multiple apps and keep track of what they are watching. We need to make it easier for our customers by providing a seamless experience. This is a genuine problem that we must solve in a way that excites our customers. We spoke to Jonathan Molod on a variety of topics as part of #DigitalDialogues. Here's another teaser for you! Watch this space for the announcement of our detailed conversation on product innovation, and much more. #media #entertainment #DigitalDialogues #DigitalTransformation #Robosoft

Looking for proven ways to increase profitability and long-term customer retention for your streaming service? We got you covered. Fixes for avoidable revenue leaks ✅ Sources of growth explored through partnerships and product offerings ✅ Real-world applications of AI for revenue recovery and subscriber churn deflection ✅ Read all about this and more in the Streaming Profitability Playbook whitepaper from Evergent Technologies Inc. Link in comments #subscribermanagement #revenueoptimization #retention #monetization #profitability

The Great Re-Bundling of Streaming: Implications for Customer Experience As the streaming industry undergoes the "great re-bundling," it's a pivotal moment for understanding and enhancing customer experience (CX). This shift, where streaming services consolidate offerings to create new bundles, echoes the traditional cable TV model but with a digital twist. Here's what this means for CX: Simplified Choices: Customers can benefit from having multiple streaming options under one subscription, reducing the complexity of managing multiple services. This can enhance convenience and satisfaction. Value Perception: Bundling can offer customers more perceived value, as they get access to a wider range of content for a single price. This perceived value can boost customer loyalty and retention. Personalization Opportunities: With more data aggregated across bundled services, even more personalized recommendations and experiences can be created. Effectively leveraging this data will be key to maintaining a competitive edge. Customer Support Evolution: As a service bundle, the need for integrated and efficient customer support has become crucial. Companies must ensure seamless support experiences that can handle the complexities of multiple services. Transparency and Flexibility: Providers must maintain transparency in pricing and offer flexible plans. Customers value clarity and the ability to customize their subscriptions to fit their needs. While the great re-bundling presents opportunities, it also comes with challenges. The key to success will be focusing on the customer, understanding their needs, and continually innovating to provide value. #CustomerExperience #CX #Streaming #DigitalTransformation #Innovation #CustomerSatisfaction

"Unlock the power of real-time insights with streaming analytics! 📈💡 In today's fast-paced digital landscape, businesses need to harness the wealth of data flowing through their systems in real-time to stay ahead of the curve. Get Details:https://t.ly/7MD7c Our streaming analytics solutions empower organizations to extract actionable intelligence from streaming data sources, enabling timely decision-making and proactive responses to market trends and customer behavior. Whether it's optimizing operations, detecting anomalies, or personalizing customer experiences, our platform provides the tools you need to turn data into value instantly. #StreamingAnalytics #RealTimeInsights #DataDriven #Innovation #DigitalTransformation"

Customer centricity isn’t just a buzzword in retail it’s about connecting the dots from supply chain to shopper. Tools like AI and IoT help retailers deliver the right product at the right time, but it all comes back to one question: Does this make life better for the customer? For me, it’s about building trust and aligning strategy with customer expectations. What does customer centricity mean to you?

360° Customer View: OneBill & Bitmovin’s Epic Collab We’re thrilled to announce our new partnership with Bitmovin, a leader in video streaming analytics, aimed at supercharging the customer experience for OTT providers. This epic collaboration integrates Bitmovin's industry-leading Analytics directly into the OneBill platform, delivering a full 360-degree view of customer interactions. This isn’t just about tracking data—it’s about understanding customers so deeply that you know what they need before they ask. Armed with insights like Total Hours Watched, Error Percentage, and Rebuffer Percentage, customer service teams can offer proactive, tailored support, reducing churn and building loyalty. Looking ahead, we’re setting the stage for a future where every viewer’s journey is fully understood across all devices. By seamlessly integrating subscriber information, content preferences, and a robust care portal with advanced billing software, we're redefining how OTT providers connect with their customers. We’re also excited to share that OneBill is now part of the Bitmovin Innovators Network, further solidifying our role as a leader in the OTT ecosystem. We're excited to showcase our integration at the upcoming IBC conference—set up a meeting with us to see how we’re transforming the customer experience. To schedule time to meet, please reach out to ibc@onebillsoftware.com

"ChannelLess architecture is more than a clever marketing play or fluffy jargon. It’s what makes Glia unique—and empowers companies to meet emerging customer expectations for seamless experiences.  For leaders, ChannelLess architecture breaks down the walls between traditionally siloed customer service solutions—phone, voice, Digital Customer Service, chat, Responsible AI, and more.  By unifying these previously disconnected solutions, ChannelLess architecture offers the fully seamless experiences your customers want—no matter their channel, device, or challenge." Check out the blog from our CEO Daniel Michaeli 👇

📈 According to Hub Entertainment Research, viewer loyalty is at risk as customers chase shows across services. As the focus shifts towards content rather than platforms, providers must concentrate on their brand differentiators to remain competitive. 🤔 Some questions to consider: - Are we actively seeking input from our customers? - Are we providing accessible and enjoyable experiences? - Do we test from the POV of our customers during development? - When was the last time we benchmarked against our competitors? 💬 Unbridled feedback from your customers, regardless of location, demographic and experience is what's going to drive subscription growth and prevent churn. Let's put our customers first and continue to evolve and innovate with their needs in mind. #CustomerFeedback #SubscriptionGrowth #BrandDifferentiators https://lnkd.in/e-X_v-CF