Glia

🤖 The insurance industry is at a turning point in 2025! In our latest blog, we turn our attention to five key trends to look out for in the new year, including: 🟣 AI moving beyond research & POCs for full value realization. 🟣 A softening P&C market bringing CX to center stage. 🟣 Insurers seeking to consolidate their technology stacks. Read the full blog to learn more about these insights and predictions for 2025: https://lnkd.in/gctUDrdy #InsuranceTrends #AI #InsurTech

“Because Glia is purpose-built for the channel, I am confident they’ll become a significant player in the #channelecosystem, and I look forward to leveraging my experience to drive the company’s growth strategy forward.” -Ray Hicken We are excited to welcome #channelecosystem leader Ray Hicken to Glia as an executive channel advisor! With Ray’s expertise, we are adding rocket fuel to Glia’s trajectory in the channel, working together to create a vibrant channel ecosystem to bring trusted advisors a differentiated solution for high-trust industries. Explore more in Channel Futures: https://bit.ly/3BsmFB1

On CU 2.0, our own Jake Tyler joins host Robert McGarvey to break down the key elements of #ResponsibleAI, exploring how #creditunions can harness the technology safely to drive innovation and modernization. Check out the full episode here: https://buff.ly/41DhhWh

We are delighted to introduce the latest enhancement to our #ResponsibleAI platform, launching our new Quality AnalystGPT feature. This advanced AI tool analyzes #customerinteractions, enabling contact center managers to quickly identify trends, assess performance at scale and uncover coaching opportunities based on insights from every customer touchpoint. Already trusted by over 150 financial institutions, we are empowering institutions to create AI-driven call centers that boost efficiencies, strengthen customer relationships and drive results–all while ensuring security and compliance. Learn more about how our AI innovation is enhancing #contactcenters through access to real-time actionable insights: https://buff.ly/3VLFDcL

What’s on your holiday IT wish list for next year? Our own Meredith Keller shares her top tech hopes, wishing for #creditunions to take strategic approach to transform their #contactcenters. Explore more in Finopotamus on how a unified interaction strategy can enable organizations to deliver more consistent, efficient and personalized service interactions that improve efficiencies and save time for agents: https://bit.ly/3ZWJMwS

When you offer something truly different from traditional CCaaS, you catch the attention of the industry's best. Today, we're excited to welcome Ray Hicken to the Glia team as our new Executive Channel Advisor! Ray brings decades of experience in telecommunications and customer experience. With his proven track record in the voice and digital customer interaction space, Ray will be instrumental in fortifying and expanding Glia's channel strategy. "Glia breaks the mold of traditional CCaaS and contact center tech providers. I am excited to be part of something truly new and disruptive in customer experience," says Ray. Join us in welcoming Ray to the Glia team! https://lnkd.in/g39RTQ5q

Is your FI on the fence about using #AI? We’ll help you decide. Ask these 5 questions to tap into AI’s enormous power without adding risk ▶️ https://buff.ly/3OYyNg5 #AIforBanking #CreditUnions #BankingTechnology #InsurTech

“Leading institutions like FCU recognize the power of #memberinteractions; they can make or break loyalty and success. That’s why the #creditunion is embracing the technology and tools necessary to enable effortless interactions across all channels – elevating the experience for members and employees alike.” -Daniel Michaeli Discover more in Finextra on how we are empowering Frankenmuth Credit Union and hundreds of other financial services companies across the globe with our powerful technology–built specifically for the #financialservices industry: https://lnkd.in/gag5fcfR

“With decades of proven success guiding companies through all stages, he brings invaluable perspective and expertise to our board. He deeply understands this market and our buyers; we’re looking forward to working together on our next phase of growth.”- Daniel Michaeli We are proud to welcome #contactcenter powerhouse Michael Tessler to Glia's board of directors, and we are confident that his guidance will help fuel our business growth strategy as we continue to redefine #customerinteractions: https://buff.ly/3ZDm7Af

⚡️From Legacy to Leading-Edge: Azura Credit Union's Digital Transformation Discover how Azura Credit Union revolutionized their member experience and operational efficiency with Glia. "We're not just offering more ways to connect—we're letting our members decide how they want to interact with us." - Brooke Hamilton, VP of Digital Member Experience Learn how Azura went from fragmented systems to a unified, member-centric approach: https://buff.ly/4g8N1H0 #DigitalTransformation #FinTech #CreditUnions #MemberExperience