Career Cartographers’ Post

#JobSuccess #ITHelpDesk #CareerJourney #TechSupport 🚀 Hey everyone! 🎉 I’m super excited to share that I've just landed an IT Help Desk job! This is basically my second gig in IT, and I can’t wait to dive in. Here's a quick rundown on what’s happening: Previous Experience: I’ve had around 3 months of professional experience in IT before this, which really helped me snag this role! Pay Rate: They called me back and offered $25/hour, which feels great! Work Environment: It's a small company that specializes in IT support for their own product—sounds like a cool setup! No Phone Calls: The best part? I won't have to pick up the phone! Most tickets come in through email, which is a total win for me. 📧 Thinking about the transition to this IT Help Desk role, I’m curious about what others think. For those who have worked in similar roles, what tips do you have for making the most of it? And if you’re starting out in a tech career, what are your expectations? Let’s share... How Did I Secure a Sought-After IT Help Desk Job with Ease? Answers: https://lnkd.in/gnmniMMa

#CareerChange #ITJobs #HelpDesk #CareerAdvice Good morning, everyone! 😊 I've been diving into the wiki and reflecting on my journey lately. After spending 4-5 years in Help Desk roles, it feels like I’ve been stuck in a cycle of dead-end contracts just to pay the bills. My current job is honestly driving me up the wall! I was recently promoted to Tier 2 Help Desk, which has opened my eyes a bit, but it also means my job search feels more narrow and overwhelming than ever. 😩 While I want to study and get certifications, I can't seem to pin down what I truly want to do. A while back, I thought programming or becoming a system admin would be my way forward. But wow, the job market is intimidating! It’s disheartening to see so many posts saying things like "There are no jobs," or "It’s really tough to get into X role." For someone like me who doesn't have extensive experience, it can feel like a dead end. 🤷♂️ Here's where I need some advice! How did you navigate your transition... What steps helped you choose your ideal IT career path after Help Desk? Answers: https://lnkd.in/gyx3hqdH

#CareerChange #ITJobs #HelpDesk #CareerAdvice Good morning, everyone! 😊 I've been diving into the wiki and reflecting on my journey lately. After spending 4-5 years in Help Desk roles, it feels like I’ve been stuck in a cycle of dead-end contracts just to pay the bills. My current job is honestly driving me up the wall! I was recently promoted to Tier 2 Help Desk, which has opened my eyes a bit, but it also means my job search feels more narrow and overwhelming than ever. 😩 While I want to study and get certifications, I can't seem to pin down what I truly want to do. A while back, I thought programming or becoming a system admin would be my way forward. But wow, the job market is intimidating! It’s disheartening to see so many posts saying things like "There are no jobs," or "It’s really tough to get into X role." For someone like me who doesn't have extensive experience, it can feel like a dead end. 🤷♂️ Here's where I need some advice! How did you navigate your transition... What steps helped you choose your ideal IT career path after Help Desk? Answers: https://lnkd.in/gAaAS6gP

#HelpDeskTips #CareerAdvice #ITSupport Hey y'all! 🎉 I’ve finally landed my first IT help desk position after what felt like an eternity of applications. I’m super excited but a little nervous too. 🌟 For those of you who have been in the help desk role for a while, I’d love to hear your insights! Here are a few specific things I’m curious about: Skills Development: What technical skills should I focus on first to really shine in my new IT help desk role? 💻 Customer Interaction: Any tips for effectively communicating with users, especially when they’re frustrated? 🗣️ Career Advancement: What steps can I take now to ensure I’m climbing the ladder in this field as efficiently as possible? 📈 Sharing your experiences would mean a lot! What worked for you when you started out in the IT help desk world? Any obstacles you faced that I should be prepared for? Let’s swap stories and tips! 💬 What expert tips can help me excel in my new IT help desk role? Answers: https://lnkd.in/g8PPuCdv

Is a 'Service Desk' Title Better for Your Career Advancement? Answers: https://lnkd.in/g_d9y_qc #JobTitles #CareerGrowth #HelpdeskSupport #ServiceDesk Hey everyone! 😊 I hope you’re all doing well! So, I've got something on my mind and would love to get your thoughts. My department has recently gone through some leadership changes, and with that, we’re seeing some shifts in our job titles. I currently work as a Helpdesk Support Tier 1 and am hoping for a promotion soon! 🎉 Recently, the new leadership shared that our titles are changing to Service Desk and that we might be dropping the tier numbers. At first glance, this seems fine, but I can't shake the feeling that it's a bit odd. Here’s why: Familiarity: I used to work in retail, and my title there was Customer Service Desk Rep. So, the term “Service Desk” makes me feel like I’m back in that world. It's a little too familiar and casual for my liking. Role Perception: I understand that our responsibilities won’t change much, but I worry about how this title change might affect perceptions about our roles. Are we perceived as less specialized without the tier numbers? Now, the big question for me is: Is h...

Is this career path a mistake? Source: https://lnkd.in/gRVgP7_y Is IT Help Desk a Dead-End Career Path? #careeradvice #ITjobs Have you hit a roadblock in your IT Help Desk career? Read on to discover the challenges of breaking out of Help Desk roles and advancing in the tech industry. **Struggling to Advance** - Are certifications like Network+ and AZ-900 not helping you move up? - Feeling stuck at the Help Desk despite showing initiative to learn higher-level skills? **Challenges in the Field** - Is the tech industry full of gatekeeping and lack of opportunities for newcomers? - Do you feel like automation and outsourcing are shrinking job prospects in IT? If you're questioning the viability of staying in IT Help Desk, learn more about the obstacles professionals face in breaking out of this role and finding success in the tech industry. #techcareer #ITprofessionals #careerchange