🚨 NEW PODCAST EPISODE 🚨
LISTEN HERE ➡ https://lnkd.in/gHmdW_Tv
In this insightful episode of the Vacation Rental Success Podcast, host Heather Bayer sits down with Rachel Alday, co-founder of Abode Luxury Vacation Rentals, to discuss the crucial role of company culture in the short-term rental business.
Rachel shares her journey of growing a family-owned business into a highly respected company, emphasizing the importance of building a team that embodies core values and delivers exceptional hospitality.
What You'll Discover:
Company Culture and Personality: Rachel and Heather dive deep into what company culture means, why it is vital, and how to create a company personality that resonates with both employees and guests.
Lessons from Uber: Heather uses Uber's example to illustrate the severe consequences of a toxic workplace culture, underscoring the need for a supportive and positive work environment.
The Origin Story of Abode: Rachel shares how she and her husband started Abode Luxury Vacation Rentals, highlighting the organic growth and the foundational values they prioritized from the beginning.
The Importance of Team Values: Learn about the specific values that drive Abode's success and how these values are imparted to new and existing team members.
Consultant Insights: Discover how bringing in consultants helped Rachel and her team understand and strengthen their company culture.
The Role of Hospitality: Rachel discusses the distinction between service and hospitality and how creating genuine connections with guests enhances the guest experience.
Company Retreats: Hear about the impactful company retreats organized by Abode and how they contribute to a cohesive and motivated team.
You will learn:
🌟 Creating a Positive Workplace Culture: Understand the steps needed to foster a supportive and positive workplace environment that can lead to long-term success.
🌟 Building and Retaining a Strong Team: Gain insights into hiring people who share your company values and providing ongoing training to keep them aligned and motivated.
🌟 Enhancing Guest Experience: Learn how a strong company culture and deep-rooted team connections translate into exceptional hospitality and consistent guest experiences.
🌟 Overcoming Organizational Challenges: Find out how to address and overcome issues related to team dynamics, motivation, and employee retention.
🌟 Achieving Business Growth: Discover strategies for growing a vacation rental business while maintaining the core values and high standards that set you apart from the competition.
Experience. Knowledge. Results - Vacation Rental Experts
1wA commitment to saying "yes: to guests requests whenever possible - this is sometimes a struggle but we have brought ourselves to think this way as well. The art is try to foresee the requests in advance, so therefore they never need to ask - still an ongoing process. Then again, you want them to ask so they can see how well you respond. Always a balancing act.