Inhaven

As the year draws to a close, we want to express our sincere gratitude for our team, our colleagues + Inhaven Insiders! May your holidays be filled with joy, laughter, and love. From our team to yours, Happy Holidays!

#InhavenInsights 💡Online Marketplaces Are Built on Trust. We trust Jonathan when he’s driving for Uber, but not if he offered a ride on his own. Similarly, you’d trust booking with Nori on Airbnb but hesitate to book directly with him. This trust dynamic explains OTA penetration rates. Only 4% of airline bookings and 5% of rental car bookings go through OTAs because people trust going direct with big brands like Delta, Southwest, Hertz, and Avis. But 20% of hotel bookings happen via OTAs due to the large number of independents—and a staggering 70% of vacation rentals are booked through OTAs because travelers assume OTAs have vetted the hosts. Check out the visual on page 4 of this report that shows our industry's overreliance on OTAs vs other hospitality industries. Yet the OTAs’ form of trust—reviews—is becoming less reliable. 💬 How will trust evolve in the vacation rental space?

🧪 Pay attention to the chemistry! We are diving deep into the world of VR Housekeeping with expert tips from Sean Kemper of ETI Solutions! We’ve answered property managers’ most pressing cleaning questions: ☑️ Eco-friendly cleaning solutions ☑️ Deep-cleaning techniques ☑️ Linen care ☑️ Kitchen and bathroom sanitation ☑️ Building a top-notch cleaning team FAQs linked in the comment section!

💡 Are we trading hospitality for technology? At #DARMConference, hosted by the incredible Amy Hinote, our founder Ashley's session explored Hospitality Lessons for the Future of Vacation Rentals. Let’s look at another hospitality sector—economy hotels. Since introducing guest-facing technologies like contactless check-ins, systematic upsells, and AI-powered virtual assistants, average daily rates (ADRs) have dropped 9%. As the vacation rental adopts more guest-facing technology, it’s worth asking: Are we risking the same outcome? Technology should enhance, not replace, the hospitality that makes our industry special. We have a question for you in the comment section...!

We are honored announce that we have been named a finalist for the 2024 Skift Short-Term Rental Awards in the category of Operational Efficiency! This recognition highlights our commitment to streamlining workflows and delivering innovative solutions that empower property managers to operate more effectively. Being selected among global leaders is a testament to our team’s dedication to transforming the vacation rental industry. Thank you to Skift for this incredible honor, and to our clients who inspire our work every day. Congratulations to all finalists! We are honored to work alongside you: https://shorturl.at/Jgtqk

Season's greetings from 📍Miramar Beach 🌴 We're here at VRM Intel's 2024 #DARMConference! Don't miss our founder Ashley Ching's breakout session on Tuesday, Dec 3rd, at 9:45 AM to discuss or engage on the hashtag #DARM hashtag! This is the session you can’t afford to miss. Let’s shape the future together. 🏡✨ Are you at #DARM? Our team wants to catch up ➡️ https://shorturl.at/JCq6I

1 week until VRM Intel's 2024 DARM Conference in Miramar Beach, FL! We've gotta ask....🌟 Is the vacation rental industry ready for its transformation moment? Join Ashley Ching on Tuesday, Dec 3rd, during the first breakout session at 9:45 AM to discuss or engage on the #DARM hashtag! It’s time to stop talking about "standards" and focus on certainty. Let’s move beyond "professionalization" and dive into the service levels that truly matter. Discover how lessons from the hotel and restaurant industries can act as a crystal ball, revealing the future of vacation rentals. This is the session you can’t afford to miss. Let’s shape the future together. 🏡✨

Want to master the art of clean? 🧼🧽 Learn from the experts! Inhaven sat down with Sean Kemper of ETI Solutions, a cleaning-industry veteran, to uncover the secrets of efficient and effective cleaning. We're taking you room by room! A must-read for anyone looking to elevate their cleaning game: https://shorturl.at/2KsC4

You know how we feel about female founders + innovators 👀 🎧 Our founder Ashley was recently featured on How She Got Here Podcast's inaugural episode. We're talking our mission story, + the technology we've developed to maintain standards and what it means to create consistency in the vacation rental industry! Give our episode a listen—  🎥 YouTube: @HowSheGotHere 🎥 Spotify: https://lnkd.in/gWUQxWdM TikTok: @howshegothere Instagram: @howshegotherepodcast

We had an INCREDIBLE time at the iTrip® Summit last week in Fort Myers. Did we meet you there? Make sure to comment below so we can connect with you! Our experts had a few key takeaways: ☑ It's a shifting housing market + we must adapt to new challenges ☑ The power of patience + persistence with networking ☑ Partnering with the right real estate agents ☑ Inspecting properties PROPERLY ☑ How to maximize your property's potential ☑ Boosting your brand!