Adventus Solutions’ Post

What if #AI agents could represent your brand as effectively as your best employee? In the agentic era, customer experience is being redefined as AI agents take center stage—delivering innovation, efficiency, and deeper customer connections. Amdocs' latest global research explores how AI-powered agents are shaping brand and customer interactions, uncovering new opportunities for businesses to meet evolving consumer expectations. Discover the insights: https://lnkd.in/dnz-KG7V Download now: https://lnkd.in/dGbxSZsc #CustomerExperience #Innovation #AgenticEra

The transition to AI-driven proactive service represents a paradigm shift in customer experience strategy. By anticipating needs, addressing issues before they arise and personalising interactions, AI enables businesses to uplevel their CX, providing seamless, attentive and empathetic experiences. We believe that organisations that successfully integrate this technology into their CX strategies aren’t just enhancing service, they’re positioning themselves as leaders in a rapidly evolving, customer-centric landscape. To embrace the full potential of AI in proactive service, CX leaders should prioritise data quality; invest in tools like predictive analytics and empathy and sentiment analysis; and foster a culture that supports continuous learning and innovation. This proactive approach to service not only can differentiate organisations in a competitive market, but it also can build the type of customer loyalty and trust that translates into long-term business success. #AI #TechInnovation #CustomerExperience #CXInnovation #ProactiveCX #CustomerSuccess #DigitalTransformation #ContactCenter #CCaaS #VesuvITas #Genesys Source: Genesys

A quick reminder - Regal.io and Balto have something epic lined up! 🌟 Join us for an upcoming webinar diving into the AI-powered future of customer experience and outbound contact center magic. 🎩✨ What's in it for you? - Data Goldmine: Discover how data transforms customer interactions and boosts rep efficiency. - AI Shortcuts: Learn how AI predicts the best engagement times and messages, making every chat more meaningful. - Virtual Agent Revolution: Hear how AI agents are changing the CX game. - Future Trends: Get the lowdown on the latest CX and contact center trends, from AI to innovative engagement strategies. Ready to revolutionize your customer experience and outshine the competition? This is your golden ticket! 🎫✨ 👉 Register here: https://lnkd.in/eFs3RSsW #AI #CustomerExperience #CX #CustomerEngagement #Webinar #Regal #Balto

No single solution fits every business. A blanket approach to AI and CX technologies may sound great in theory, but in practice, it leads to missed opportunities and inefficiencies. That’s why we take an agnostic approach to AI and CX technologies here at SSG. We’re always learning, evaluating, and selecting the right tools for each client — not pushing a one-size-fits-all solution. It’s how we ensure our BPO solutions are tailored to the specific needs of your business, helping you achieve: ✅ Greater flexibility ✅ Enhanced efficiency ✅ Elevated customer experiences Want to save time, cut costs, and deliver more value to customers? Partner with SSG for solutions that work. hashtag #CX hashtag #BPO hashtag #ArtificialIntelligence Discover how SSG’s agnostic approach to technology can elevate your customer experience at https://bit.ly/3RhvORp

Contact centers face a consistent challenge: delivering exceptional customer experiences (CX) while staying cost-effective. But there's a solution.💡 At Kore.ai Konversations 2024, Donna Fluss, President of DMG Consulting, shared how leveraging AI and automation can be a game-changer for contact centers. 🚀 Watch Donna's presentation to learn: ✅ Why AI is essential for modern contact centers. ✅ Top AI use cases for boosting CX and EX. ✅ Practical steps to implement AI in your center today. 📽️ Watch the presentation here: https://bit.ly/4734Y6t 📄 Access the full report here: https://bit.ly/46LCHks Ready to turn your contact center into a powerhouse? 💪 #ContactCenter #AI #CustomerExperience #Automation #FutureofWork #KoreKonversations2024 #CX #EX #GenAI #FutureofBusiness #AIForBusiness #AIStrategy

🤔 Curious about why Oliver Dippel, Head of Operations Development & Planning at Telefónica Germany, thinks we still have a long way to go before AI can truly replace the role of contact centre agents? 🤔 In this younite CX 2024 snippet from the panel discussion "AI Apocalypse: Are Contact Centre Agents Facing Extinction?", Oliver shares a humorous yet thought-provoking take on why emotions and empathy remain irreplaceable in customer interactions—even as AI advances. Watch the full panel discussion to hear more about his vision for AI in sales and CX - youtu.be/4_PVzmRRieY. #workdifferent #CX #AI #AIintegration #youniteCX2024 #BPO #SaaS #tech

🛑 The Death of IVR? The Rise of AI in Customer Experience 🛑 A recent Forbes article sheds light on a seismic shift in CX: IVR is on its way out, replaced by the incredible potential of AI-driven customer interactions. 🌐 At Parloa, we’re at the forefront of this evolution. Our advanced AI technology is designed to not only streamline processes, but to truly connect with customers across channels in ways traditional IVR systems never could. The result? Faster resolutions, personalized interactions, and increased customer satisfaction. 🚀 Curious how Parloa’s AI Agents can elevate your CX strategy? Let’s connect! I’m always happy to chat about how AI can deliver impactful, measurable business outcomes. 📈 [Link to the Forbes article in the first comment!] #CustomerExperience #CustomerSuccess #IVRRevolution #AIinCX #AI #Innovation #DigitalTransformation #Parloa #ForbesTech

In CEO Mike Burkland's keynote at the #Five9CXSummit today, he contrasts the "old CX," (which was burdened by legacy systems, complex IVR, unempowered agents, and siloed customer journeys) with "The New CX," which is powered by #AI. Five9's "New CX" relies on AI, its platform, and its people to enable companies to deliver fully customizable AI customer experience, he says. #CX #contactcenter #customerservice #analytics

📢 Want to create a contact center your agents and customers LOVE? ❤️ Dive into this insightful conversation with Sharpen CEO, Charlie Newark-French, and B2B Influencer Evan Kirstel B2B TechFluencer. They explore: ✨ Sharpen's agent-first philosophy and how it transforms CX ✨ The game-changing potential of Usable AI ✨ Why contact center ROI is more critical than ever ✨ Real-world use cases from Sharpen customers ...and so much more! Don't miss this opportunity to learn how Sharpen is revolutionizing the contact center experience. #ContactCenter #CX #AI #CustomerExperience #Leadership #Innovation

We’ve partnered with RingCentral to integrate RingSense AI into our clients' CX operations, enhancing their ability to deliver personalised and efficient customer interactions. We’re taking customer service to the next level. Here are some of the key benefits: • Identify coaching opportunities. Find out where agents are having trouble and give them specific feedback with easy-to-understand scorecards and notes. • Automate agent and supervisor processes. Lighten your team's workload by eliminating the need for manual post-contact summaries and call scoring. • Uncover customer service trends. Use data-driven insights to enhance and optimize the customer experience. 🚀 Stay tuned for more updates on how this partnership will transform customer interactions. #Innovation #CustomerExperience #LivewareLabs #TechForGood #AI #BusinessGrowth