Regal.ai

Regal.ai

Software Development

Perfect customer interactions with way less effort. Powered by autonomous AI Agents and AI-enabled human agents.

About us

Regal is the new standard in ai-powered CX. Regal helps contact centers understand real-time customer intent signals and perfect customer interactions with a blend of Regal AI Agents and your human agents. Leading brands including Angi (formerly Angie's List), AAA, Google, Harvard (through Podium Education), K Health, Kin Insurance, Ro, Toyota, and Varsity Tutors have improved their engagement with hundreds of millions of customers through Regal, leading to $5B in revenue. Regal.io is based in NYC and is backed by $83M from leading investors including Emergence Capital, Founder Collective and Homebrew.

Website
https://www.regal.ai
Industry
Software Development
Company size
51-200 employees
Headquarters
New York
Type
Privately Held
Founded
2020

Locations

Employees at Regal.ai

Updates

  • 🚀 Your 24/7 Sales Team: AI Phone Agents! Meet the Regal AI Phone Agent—your new always-on team member. It can autonomously handle millions of calls using AI that acts human around the clock. Whether it's 2 AM or 2 PM, it’s all about delivering instant, personalized responses. ⚡ For you: More sales, less burnout. ⚡ For your customers: Seamless support anytime. 👉 Want to experience it yourself? Demo our AI Phone Agent today: https://lnkd.in/eviTKFmj

  • 🚀 AI Agents are all about maximizing outcomes. From hyper-personalization at scale to interactions that truly feel human, Regal AI Agents are leading the charge. Check out the full podcast with ☁Daniel Vaughan and Alex Levin below and see why autonomous, data-driven AI agents are rewriting the rules for revenue generation!

    View profile for ☁Daniel Vaughan, graphic

    📈Giving What Helps You Get + *Researched* Tech Advisory + Channel Marketing

    S1:E10 ROI Insight Podcast - ***TURN AUDIO ON*** Closing Out the Season & the Year with a Bang! As I wrap up both this inaugural season and 2024, my latest and final article featuring CEO, Alex Levin shines a spotlight on Regal.ai’s industry-leading, autonomous agent-driven contact center offering. I distill Alex's perspective on why the next generation of contact centers, both now and 10 years from now, isn’t just about cutting costs—it’s about revenue generation. In this closing piece, I explore how autonomous agents use first-party data to create hyper-personalized, human-like interactions at scale. The best part? Well, you can hear it for yourself! I challenged Regal’s autonomous AI agents with a mix of tones, not straight forward responses, and it did not disappoint - it responded thoughtfully, qualifying the opportunity, driving the outcome, and even mixing in humor and pivoting very impressively to my anecdotes. This isn’t reducing repetitive tasks, this is something else altogether... Read the article, and watch the full episode: https://lnkd.in/eB4W3ctt A huge thank you to all the fans and supporters of ongoing learning and improvement—cheers to a new year of driving real outcomes based on insights! #AI #DigitalTransformation #ContactCenter #CX #TechInnovation #BusinessGrowth #ArtificialIntelligence #RevenueGrowth #CustomerExperience #EnterpriseTech

  • 2025 will be the year AI solidifies its role as the ultimate cost-saver and growth enabler. Our CEO, Alex Levin, recently highlighted an important trend: Economic uncertainty is pushing companies to keep budgets flat, and AI is emerging as the go-to solution for reducing costs without sacrificing impact. AI isn’t just about saving money, it’s about redefining the way businesses operate. Imagine autonomous AI agents that scale like machines and connect like humans. Picture a world where repetitive tasks vanish, and teams focus entirely on strategic growth. We’ve seen this future take shape. AI can do more than drive efficiency; it can transform how businesses in high-consideration industries, like healthcare and insurance, interact with their customers. The results? ✅ Smarter, data-driven conversations ✅ Seamless 24/7 availability ✅ Revenue that scales with precision As companies adopt AI to thrive in tighter markets, those who embrace innovation will win the next decade. Let’s stop thinking of AI as just a tool and start seeing it as a strategic ally. What’s your perspective on AI’s potential to reshape industries in 2025 and beyond?

    10 Predictions for AI Development in 2025

    10 Predictions for AI Development in 2025

    dbta.com

  • Automation got us to this moment. AI Agents are taking us further. Here’s How: AI Agents aren’t just an upgrade, they’re the future. They don’t stop at handling repetitive tasks. They think, collaborate, and adapt, revolutionizing how businesses operate. Here’s what sets AI Agents apart: ✅ Smarter Real-Time Decisions: They leverage customer data to craft personalized experiences. ✅ Team-Like Collaboration: AI Agents work alongside human agents, handling routine tasks while escalating complex issues. ✅ Streamlined Workflows: They optimize processes, saving your team time and resources. 🎯 Why does this matter for you? Imagine faster resolutions, seamless handoffs, and customers who feel genuinely heard. Whether you’re in healthcare, finance, education, home services, or insurance, these AI Agents empower your team to focus on what truly drives growth - building trust and loyalty. Tag a friend who needs to know how AI Agents are changing the game. The future of CX starts here. #AI #CustomerExperience #Innovation

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  • 🎄✨ Happy Holidays from the Regal team! This season, we’re grateful for the trust and collaboration of our amazing customers and partners. Here’s to building better customer experiences together in the year ahead! 💫 Let’s make 2025 the year we treat every customer like royalty. Cheers to joy, connection, and continuous improvement. 🥂

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  • We’re closing out the year on a strong note. 🎉 Regal has been recognized with 6 Winter 2025 G2 Awards! 🏆 High Performer 🏆 Best Support 🏆 Easiest to Do Business With 🏆 High Performer: Mid-Market 🏆 Best Support: Mid-Market 🏆 Easiest to Do Business With: Mid-Market These awards aren’t just badges, they’re proof of how we’re transforming customer interactions for businesses in high-consideration industries. To our incredible customers: your trust is everything. Your reviews fuel us to deliver the best support, seamless interactions, and results that matter. And to the Regal team: this success reflects your relentless commitment to our mission of helping businesses treat millions of customers like one in a million. 👑 Here’s to raising the bar even higher in 2025! #G2 #CustomerSuccess #Innovation #AIpoweredCX

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  • Regal.ai reposted this

    View profile for ☁Daniel Vaughan, graphic

    📈Giving What Helps You Get + *Researched* Tech Advisory + Channel Marketing

    E10:S1 ROI Insights Podcast The Final Episode of Season 1 is Coming on Monday! This time, I am joined by Alex Levin, Co-Founder & CEO of Regal.ai to discuss his story, and why he decided to build Regal as the next generation of #contactcenters, highlighted by unparalleled #AIAgents designed to drive revenue via hyper-personalized customer journeys.

  • 📚 Club Z! In-Home Tutoring Services increased answer rates by 100% after starting with Regal. When outdated systems held Club Z! back, they turned to Regal to transform their outbound sales and CX processes. With branded caller ID, intelligent prospect routing, and an all-in-one platform for calling, texting, and emailing, Club Z! achieved: ✅ 100% lift in answer rates (20% → 40%) ✅ 33% lift in conversion rates 💡 Want to see exactly how Regal helped Club Z! serve their customers better AND set the stage for scalable growth? Check out the full case study here: https://lnkd.in/enTpZc2d

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  • Are your call center metrics ready for 2025? 🚀📞 Now is the perfect time to take a hard look at your numbers. Are your agents hitting first call resolution goals? Is your average speed of answer keeping up with customer expectations? And let’s not forget about the all-important CSAT. In our latest blog, we break down 10 essential call center metrics and KPIs for 2025. Whether it’s improving NPS, reducing abandoned calls, or managing cost per call, these are the benchmarks that will shape your next-level customer journey. 📖 Dive in now to learn: 👉 How to define actionable KPIs tailored to your goals. 👉 What metrics will be the MVPs in 2025. 👉 How Regal’s analytics and A/B testing tools make optimization simple. 💡 Ready to hit your goals next year? Start tracking smarter. https://lnkd.in/eM6ySR6z

    10 Essential Call Center Metrics and KPIs for 2025

    10 Essential Call Center Metrics and KPIs for 2025

    regal.ai

  • CX Leaders, we see you "trying" to take a vacation… 🏖️💻 Between juggling customer issues, optimizing processes, and chasing KPIs, stepping away from the grind can feel impossible. We’re here to lighten the load for CX teams so you can focus on building revenue and relationships (and maybe even enjoy that parasailing excursion without a laptop in sight). Let’s make “unplugged” a reality. Discover how Regal’s all-in-one platform keeps your team running smoothly, even when you’re off the clock. 📲 Ready to reclaim your time? https://lnkd.in/esm9jFAB

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