Adventus Solutions

🎄Wishing you and your loved ones a wonderful and restful holiday season. May the year 2025 bring you success, happiness, and prosperity! Sincerely from Adventus Solutions team 🎅

🎄✨ Neliels ieskats mūsu Ziemassvētku pasākumā 🎅 Šogad svinējām svētkus īpašā veidā – devāmies uz slidotavu ar savām ģimenēm! ⛸️ Tā bija lieliska iespēja jautri pavadīt laiku, izkustēties un stiprināt komandas garu ārpus darba ikdienas. Šādi mirkļi radīja neaizmirstamas atmiņas un prieku visiem.   ************* 🎄✨ A little insight into our Christmas event 🎅 This year, we celebrated the holidays in a special way – we went ice skating with our families! ⛸️ It was a fantastic opportunity to have fun, stay active, and strengthen team spirit outside the work environment. Moments like these create unforgettable memories and bring joy to everyone.   #AdventusSolutions #Xmas #Xmasparty #Christmas

7️⃣2️⃣% of #CustomerExperience leaders surveyed globally are using #AI to identify pain points in the customer journey. Here's how AI-powered speech and text analytics can unlock new opportunities for your organization: 1️⃣ Understand sentiment.  Identify customer frustrations and satisfaction drivers in real-time to address pain points. 2️⃣ Act fast.  Detect compliance gaps and errors early, ensuring consistent and efficient interactions. 3️⃣ Improve experiences.  Use insights to enhance products, processes, and satisfaction across channels. 4️⃣ Boost agent empathy.  Train agents to respond with care using sentiment and empathy analytics. 5️⃣ Streamline workflows.  Optimize handling times and resolution rates for greater efficiency. 6️⃣ Deliver smarter interactions.  Provide real-time, context-aware responses with bots and virtual agents. At Adventus Solutions, we use Genesys technologies to elevate customer journeys and drive business growth. ✅ Follow Adventus Solutions for more updates on AI solutions for Contact Centers. 👉 Learn More about speech and text analytics https://lnkd.in/d88EqbTQ #LevelUpYourContactCenter #ContactCenter #CallCenter #CustomerExperience #EmployeeExperience #CX #EX #AI #aiforwork #DigitalTransformation #AdventusSolutions #Genesys

"The Customer Is The Planet" is a new book emphasizing the need for sustainable business practices. Proud to collaborate with partners committed to a greener, more responsible future!

🌟 6 Levels of Experience Orchestration: Shaping the Future of Customer Experience #ExperienceOrchestration is all about creating, delivering, and optimizing customer and employee journeys using advanced technologies like AI. Our latest article breaks down the 6 levels of orchestration evolution and explores how businesses can leverage AI to reduce costs, improve loyalty, and transform processes. The 6 Levels 🔹 Level 0: Manual processes, inconsistent service 🔹 Level 1: Basic IVR self-service 🔹 Level 2: Routine dialogue automation with AI 🔹 Level 3: Generative AI for natural, real-time interactions 🔹 Level 4: Empathy-driven personalization 🔹 Level 5: Full automation with human involvement only in rare cases Where does your organization stand today? 👉 Learn More https://lnkd.in/dFGPrQY5 At Adventus Solutions, we leverage Genesys technologies to empower our customers in delivering advanced #ExperienceOrchestration. We serve in Latvian, Lithuanian, Estonian and English. #LevelUpYourContactCenter #ContactCenter #CX #EX #ExperienceOrchestration #AI #CustomerExperience  #Genesys #AdventusSolutions

✨ Kontaktu Centra Kluba 1 gada jubileja: ideju pilns un vērtībām bagāts gads! ✨ Contact Center Club's 1st Anniversary: A Year Full of Ideas and Value! Īss ieskats: ✅ Apskatījām jaunākās #Genesys KC platformas iespējas – Workforce Performance Management un Customer Journey Management. ✅ Apkopojām pirmā gada rezultātus un idejas turpmākai kluba attīstībai.   Apkopojot gada pieredzi Kluba dalībnieki atzina, ka šī ir kļuvusi par vērtīgu pieredzes apmaiņas platformu. Tā palīdz dalīties idejās un atrast praktiskus risinājumus gan biznesa procesu pilnveidei, gan tehnoloģiju ieviešanai, gan KPI sasniegšanai. Klubs ir pierādījis, ka kopā varam sasniegt vairāk!   Paldies Armands Bunkovskis par Genesys KC jaunumu demonstrāciju, uzzinājām: ➡️ Kā Co-pilot atvieglo aģentu ikdienu, ➡️ Kā Performance Management atbalsta vadītājus, uzraugot KPI izpildi komandā un individuāli, ➡️ Kā Customer Journey Management vizualizē klientu ceļus, izceļot gan stiprās puses, gan problēmpunktus katrā saziņas kanālā.   🐘 Un par simbolu šoreiz izvēlējāmies ziloni – spēka un stabilitātes simbolu. Vēlamies, lai Kontaktu Centra Klubs attīstās ar tādu pašu jaudu un izturību. Kontaktu Centra Klubs pulcē Latvijas KC-vadītājus, veidojot profesionālu #kopienu pieredzes apmaiņai un jaunāko KC tehnoloģiju apguvei. KC-kluba biedri pārstāv airBaltic, Citadele banka, Booking Group, ENEFIT, ERGO Group AG, GASO, Latvijas Mobilais Telefons SIA un Latvijas Pasts. Kluba organizatori - Adventus Solutions. Paldies Kluba biedriem par aktīvu dalību KC-Kluba darbībā! ......................... ✨ Contact Center Club's 1st Anniversary Highlights:   ✅ Explored the latest features of the Genesys CC platform – Workforce Performance Management and Customer Journey Management. ✅ Reviewed the club's first-year results and developed ideas for future growth.   Club members acknowledged that the platform has become a valuable space for exchanging experiences. It has helped generate practical solutions for improving business processes, adopting new technologies, and achieving KPIs.   A special thanks to Armands Bunkovskis for demonstrating the latest updates in Genesys platform, such as: ➡️ How Co-pilot simplifies agents’ daily tasks, ➡️ How Performance Management supports managers in monitoring KPI performance at both team and individual levels, ➡️ How Customer Journey Management visualizes client pathways, highlighting strengths and identifying bottlenecks across communication channels.   🐘 This time, we chose the elephant as our symbol – a representation of strength and stability. We wish for the Contact Center Club to grow with the same power and resilience. #ContactCenterClub brings together managers of Latvia's leading Contact Centers with the aim of creating a professional #community for sharing #CustomerExperience, improving customer service standards, and mastering the latest CC technologies to #LevelUpYourContactCenter. The club's organizers, Adventus Solutions.

🛰️ WiFi 7 versus WiFi 6: Should You Upgrade? #WiFi6 /6E are currently leading the market, but #WiFi7 is on the horizon with features tailored to future business demands. As organizations consider upgrading, WiFi 7 offers long-term benefits with greater speed, stability, and scalability for bandwidth-intensive applications. 🛰️ Is now the right time to upgrade? While Wi-Fi 6 and 6E are still robust solutions, WiFi 7 is poised to become the new standard in enterprise networks, especially in places with hight user density, for Virtual Reality (#VR), Augmented Reality (#AR) solutions, and real time apps. 👉 Stay updated with Adventus Solutions – click + Follow + 🔔 to get the latest news on WiFi 7/6/6e! https://lnkd.in/gDjbbU77 #Network #wifi7 #wifi6 #wifisolutions #WirelessNetwork #DigitalTransformation #TechUpgrade #NextGenWLAN #AI #AlcatelLucentEnterprise #AdventusSolutions

This summer, we celebrated 30 years of the Adventus team! 🌟 We began our journey in 1994 as Alcatel Baltics Business Systems Division and have been known as Adventus Solutions since 2000. And guess what? Four of our colleagues have been with us since the very beginning! 🎉 #AdventusSolutions

🤖 Explore Key Trends Shaping Data Networks in 2025: 🔹 #WiFi7 vs. #WiFi6: Discover the future of wireless connectivity. 🔹 LAN #Trends for 2025: High-speed networks, AI-powered tools, and advanced PoE capabilities. 🔹 Simplified Network Management: Unified systems for LAN, #WLAN, and IoT. 🔹 Innovative Solutions: "Network Advisor" for smarter monitoring and proactive issue resolution. Follow Adventus Solutions for updates on how these trends are transforming connectivity and driving business efficiency! 👉 Find more insights in our article https://lnkd.in/diM2spzW #Network #trends #wifi7 #wifi6 #wifisolutions #WirelessNetwork #DigitalTransformation #TechUpgrade #NextGenWLAN #AI #AlcatelLucentEnterprise #AdventusSolutions

🚀 We’re excited to announce that our website has been completely redesigned to make it more modern and easy to use! It's now faster, simpler to navigate, and has a fresh new design. Here’s a look at the updates we’ve made to make your experience even better https://lnkd.in/dd2iupqf