TTEC Digital

Aaron Schroeder, our Director, AI Solutions, shared three strategies to increase and improve digital interactions so that customers get the experience they want, and brands get the business benefits they need in Contact Center Pipeline: https://ttecd.co/3ZYyMxD “To get the full value of AI in CX, it’s not just about 'turning on' tech. Success requires a thoughtful approach to operationalizing and optimizing AI-enabled capabilities within and across functions and operating units. Before you start using AI to interact with customers, it’s important to set clear goals for what you hope to achieve.”

In the world of retail, the best customer experience (CX) is often the one that goes unnoticed, focusing on seamless interactions that feel effortless. It’s not about flashy promotions or high-tech solutions; it’s about anticipating customer needs and delivering solutions without friction. But what core areas should retailers prioritize to deliver invisible, yet impactful CX? Glad you asked! Check it out ⬇️

Does it seem like every business is already deploying artificial intelligence in customer experience? According to recent surveys, that’s not the case. More than a quarter of the businesses surveyed by Zendesk have delayed AI deployments “due to lack of budget, knowledge, or internal support.” Another major obstacle? Data. For artificial intelligence to be used effectively, it needs clean, vetted data that’s free from conflicts and duplications. That’s a pretty tall order for most companies. Our CMO, John Seeds, explained how companies are already tackling this problem in TechTarget News: https://ttecd.co/4fzs07z

Can you spot all the AI use cases retailers can integrate into their daily operations to enhance CX automation, engagement, and insights? 🔍Take a peek and learn about the AI tools used in each customer journey: https://ttecd.co/4gMJI8I

Wishing you the happiest new year as we welcome 2025, still with the same goals of optimizing CX at the point of conversation and delivering empathy to the customer experience. 🎇

🌟 Happy New Year 2025! 🌟 As we look ahead to 2025, I’m excited about the opportunities to create, collaborate, and continue growing together. A huge thank you to everyone who made 2024 special, and here's to achieving new milestones in the year ahead! Wishing you all a year filled with happiness, success, and fulfillment. Let’s make it extraordinary! 🎉 TTEC Digital #HappyNewYear #TTECDigital #Innovationstudio #Teamwork #Celebrations #NewBeginnings #NewYear2025

Hear from David Murashige, our Global Leader, Software Development on how we craft a connected, unified system for CX here at TTEC Digital. ↘️

Wow! 2024 was tremendously fast moving in the world of CX, with lots of innovations, revelations, and disruptions. We’ve seen customer relationship management systems grow in capability and prominence. We’ve seen the use cases and understanding of artificial intelligence (AI) mature and evolve. And we’ve seen how AI can truly augment existing contact center strengths. These advances gave us a strong foundation for anticipating what lies ahead for customer experience in 2025. Our CMO, John Seeds, gave his top three predictions for 2025 on the blog: https://ttecd.co/40j9Z9e Here's to a great year and continuing to understand that sound CX strategy will always be foundational to realizing value from any technology innovation.

Investing in customer experience (CX) is no longer just about boosting satisfaction; it's a strategic move that can redefine your entire org. When companies address customer pain points through CX-led initiatives, they discover opportunities to enhance employee experience (EX), driving exceptional service that keeps customers coming back again and again.

Want in on the six steps to set your org up for change management success? 🌟 Learn proven methods to drive successful CX transformation here: https://ttecd.co/3ZWucAc