The January issue is always one of my favorites. Our industry advisors shine their crystal balls and share their thoughts on what 2025 might look like. December is always a good time for reflection; the good, the bad, the ugly. But, refreshing breath...January is always a time for looking ahead. It's when we make our plans for the year and implement our visions. It's when we put the shine on our centers that makes a difference for our agents and customers. It is a fresh start. I hope you find our January issue to provide you with ideas and insights to help you put together your 2025 roadmap. Cheers to health, happiness and prosperity in 2025! https://lnkd.in/eCsPPf7s
Contact Center Pipeline
Book and Periodical Publishing
Annapolis, MD 978 followers
Contact Center news you won't find anywhere else
About us
News and information for contact center and customer service professionals. Think of us as your resource for in-depth articles, first-hand research, and forward-thinking perspectives you won’t find anywhere else. Get contact center tips on our blog and subscribe to our monthly magazine.
- Website
-
https://www.contactcenterpipeline.com
External link for Contact Center Pipeline
- Industry
- Book and Periodical Publishing
- Company size
- 2-10 employees
- Headquarters
- Annapolis, MD
- Type
- Privately Held
- Founded
- 2008
- Specialties
- Contact Center Resources, Contact Center Research, Customer Experience, and Customer Service
Locations
-
Primary
Get directions
PO Box 3467
Annapolis, MD 21403, US
Employees at Contact Center Pipeline
Updates
-
New Year, Evolved Challenges, Compelling Priorities: What is top of mind in your center? By Lori Bocklund https://lnkd.in/eSFfw8Wj
-
-
Head over to the blog and check out the Top 5 Posts in December! https://loom.ly/eCGtvQc
-
-
12 Tips for Effective Coaching - By Mike Aoki https://loom.ly/DhLsFG4
-
-
Contact Center Leadership - By Kathleen Peterson https://loom.ly/NXbhLZU
-
-
HAPPY HOLIDAYS from the team at Contact Center Pipeline. As we say goodbye to the old year and welcome the new, I want to send my warmest wishes to all of you. May the upcoming year be filled with hope, joy, and the opportunity for personal and professional growth. Thank you for being a part of our community. Your support and involvement have been invaluable. Wishing you the very best in 2025. Linda
-
-
How Best to Support the Customer Experience - By Colin Redbond https://loom.ly/PeNDEU0
-
-
The Power of Self-Service - By Mark Pereira https://loom.ly/vNiiEP4
-
-
Executive Interview With Cognigy’s Alan Ranger on the Launch of Their Newest Technology, Agentic AI. Learn how this new technology enables an autonomous AI workforce capable of planning, executing, and collaborating with minimal human oversight to drive customer experience transformation. https://lnkd.in/eTAgRvJK
-
-
Navigating Workplace Conflicts - By Richard Birke https://lnkd.in/eQHG-55T
-