TTEC Digital

Does it seem like every business is already deploying artificial intelligence in customer experience? According to recent surveys, that’s not the case. More than a quarter of the businesses surveyed by Zendesk have delayed AI deployments “due to lack of budget, knowledge, or internal support.” Another major obstacle? Data. For artificial intelligence to be used effectively, it needs clean, vetted data that’s free from conflicts and duplications. That’s a pretty tall order for most companies. Our CMO, John Seeds, explained how companies are already tackling this problem in TechTarget News: https://ttecd.co/4fzs07z

Can you spot all the AI use cases retailers can integrate into their daily operations to enhance CX automation, engagement, and insights? 🔍Take a peek and learn about the AI tools used in each customer journey: https://ttecd.co/4gMJI8I

Wishing you the happiest new year as we welcome 2025, still with the same goals of optimizing CX at the point of conversation and delivering empathy to the customer experience. 🎇

🌟 Happy New Year 2025! 🌟 As we look ahead to 2025, I’m excited about the opportunities to create, collaborate, and continue growing together. A huge thank you to everyone who made 2024 special, and here's to achieving new milestones in the year ahead! Wishing you all a year filled with happiness, success, and fulfillment. Let’s make it extraordinary! 🎉 TTEC Digital #HappyNewYear #TTECDigital #Innovationstudio #Teamwork #Celebrations #NewBeginnings #NewYear2025

Hear from David Murashige, our Global Leader, Software Development on how we craft a connected, unified system for CX here at TTEC Digital. ↘️

Wow! 2024 was tremendously fast moving in the world of CX, with lots of innovations, revelations, and disruptions. We’ve seen customer relationship management systems grow in capability and prominence. We’ve seen the use cases and understanding of artificial intelligence (AI) mature and evolve. And we’ve seen how AI can truly augment existing contact center strengths. These advances gave us a strong foundation for anticipating what lies ahead for customer experience in 2025. Our CMO, John Seeds, gave his top three predictions for 2025 on the blog: https://ttecd.co/40j9Z9e Here's to a great year and continuing to understand that sound CX strategy will always be foundational to realizing value from any technology innovation.

Investing in customer experience (CX) is no longer just about boosting satisfaction; it's a strategic move that can redefine your entire org. When companies address customer pain points through CX-led initiatives, they discover opportunities to enhance employee experience (EX), driving exceptional service that keeps customers coming back again and again.

Want in on the six steps to set your org up for change management success? 🌟 Learn proven methods to drive successful CX transformation here: https://ttecd.co/3ZWucAc

Steve Infante, VP of Channel Sales at NICE and Bradford Scott, VP of Professional Services at TTEC Digital shared how AI, when combined with thoughtful UI design, can bridge the gap between automation and human connection in one of our recent Experience Exchange sessions. Explore how AI-powered UI can transform CX in the recap: https://ttecd.co/3zG1iek

The path to faster AI ROI realization? AI-powered contact center agents. Just ask Deliveroo, who saw a 🌟20% decrease in average handle time and a 🌟83% first call resolution after deploying AI-enabled translation tools that allow agents and customers to select their preferred language, with the system automatically translating the message for both parties. https://ttecd.co/3Dyejbw