Optoro

“The problem is not going to abate any time soon,” says Amena Ali, CEO of Optoro. According to NRF Foundation's recent report, returns are expected to amount to 17% of all merchandise sales, costing retailers $890 billion in returned goods. 🤯 The surge presents a significant challenge for retailers, both financially and environmentally, forcing them to find ways to mitigate the impact. What does that mean for retailers and what happens to all those returns? Jessica Dickler answers all your burning questions in this CNBC article 🔥 https://lnkd.in/ebrrSVBi

“I’m singing! I’m in a store and I’m singing!” - Buddy the Elf AND your customers after they just made the easiest return of their life. 🎁 Join Steve Madden and J.Crew today at 1 pm EST to learn how they prepared for the holiday season and the impending returns surge. See you there! https://lnkd.in/gqWSrpFQ

“Hey, can you enhance our returns strategy to drive more customer loyalty and revenue growth this holiday season?” - Your boss, probably. [Bonus points if they asked for it by EOD]. Lucky for you, Steve Madden and J.Crew are spilling all the beans on how you can sleigh holiday returns next Tuesday, December 10th at 1 pm EST. 🛷 Register now to hear insights from some of our favorite experts, Amanda (Zhuoqun) Yan, ACAS, CPCU, Colleen Waters, Christine Bradford, and Natalie Walkley. Save your seat: https://lnkd.in/gqWSrpFQ

Here’s a crazy stat → 80% of shoppers say they’ve stopped shopping at a retailer because they changed their returns policy. (And that’s a 34% YoY increase from last year!) Customer loyalty is the name of the game and by enhancing your returns strategy, you can sleep peacefully knowing your shoppers will keep coming back for more – even after the holidays. Join our experts from J.Crew, Steve Madden, and Returnalyze on December 10th at 1 pm EST to learn what drives loyalty (and revenue!) beyond the buy button. Save your seat: https://lnkd.in/gqWSrpFQ

Did you know that almost half of shoppers (46%) make multiple returns a month— a 29% increase from 2023. So how well do you really understand your shoppers’ returns expectations, and how to balance that with your bottom line? If your answer is “idk”, then we have your back. Introducing Returns Unwrapped – a comparison of shopper and retailer viewpoints. This data report has everything you need to right your returns strategy. In this report, you will uncover: 🪫 Why charging returns fees can dismantle trust with your shoppers 👀 What returns methods shoppers actually prefer 😬 How bracketing and wardrobing are surging more than ever ⚡ Best practices for implementing a returns management system (RMS) Read the report: https://lnkd.in/eiJAg39x

The secret sauce to hopping on the gravy train this year? Returns. Join Steve Madden, J.Crew, and Returnalyze on December 10th at 1 pm EST to hear them share their tips & tricks on driving success through the holiday season. In this live webinar, you can hear:   🛍️ How top retailers prepare their teams for Black Friday & Cyber Monday and the impending post-holiday returns surge 🪤 What tools retailers are using to identify and prevent returns fraud 📈 How to measure success during and after the holiday season 💡 What retail trends to expect in 2025 Save your seat by registering now! Link in the comments.

Another day, another spoOoOoky returns scenario. 🧟♂️ Tell us what you'd rather do. 👇

It's spooky season! 👻 And what's spookier than making a return? You tell us. Would you rather spend the weekend with your mother-in-law or print a label to make a return?

Optoro CEO, Amena Ali, has been named to the Washington Business Journal’s Power 100 list, joining a remarkable group of leaders transforming industries and communities. The Power 100 recognizes those who are driving impactful change and advancing new ideas for the future. 🚀 Congratulations to Amena and all the Power 100 honorees who inspire us to push boundaries and aim higher! https://lnkd.in/eYdCp_5N

Who said returns management couldn't be fun? In this episode of Optoro's Returnology, we’re unpacking the challenge of returns in the warehouse with Ricardo Menendez and Chris Wykoff. 📦 Turns out, managing returns isn't as simple as putting something back on the shelf. From inventory flow to margin protection, Ricardo and Chris reveal why returns management systems (RMS) are the real MVPs. Spoiler: They don’t just track returns—they own the returns process. 🎯 Tune in to learn how an RMS can take your returns from chaos to calm—and maybe even save a few headaches along the way. 😅 Link in the comments.