Optoro’s Post

Every month we go through our agency numbers, two things always stands out. Based on standards established by the 'Big I' we average more policies v peers in the same category while averaging lower premium per customer v peers. We see this as understanding the right placement for our clients. We also have a longer customer retention average per customer v peers in the same category. These are core metrics for us - we'll take less premium volume for longer customer retention because it means we are doing the right things. Of course we could be measured in different ways by different data sets and peer groups, but we don't let that change our perspective here.

Customers are increasingly comfortable ordering last minute which puts extra pressure on delivery services. However, late deliveries can significantly erode consumer trust. It can take 3 or 4 positive delivery experiences in a row to generate trust with your customers. Retaining consistency with your deliveries is key to building true customer loyalty and repeat business. Watch the full interview with Chris Bee, HubEurope CEO, to unlock his insights and advice for managing deliveries: https://lnkd.in/dz-mbAAz

Are your customers getting their products delivered within 2 days? 👀 If that’s a resounding no, then you may want to reassess your carrier options and delivery infrastructure. 🚛 In our latest report, we found that price and speed of delivery came top in your consumer’s list of priorities. Watch how customer satisfaction and retention rates rise when you nail your buyer journey. Get all the insights you need to succeed today 👉 https://bit.ly/3TfAngr

Are your customers getting their products delivered within 2 days? 👀 If that’s a resounding no, then you may want to reassess your carrier options and delivery infrastructure. 🚛 In our latest report, we found that price and speed of delivery came top in your consumer’s list of priorities. Watch how customer satisfaction and retention rates rise when you nail your buyer journey. Get all the insights you need to succeed today 👉 https://bit.ly/3OURCRx

Last chance to join! Elevate your delivery strategy for the upcoming peak shopping season before it’s too late! With competition fiercer than ever, staying ahead is crucial. On September 5, 2024, at 13:00, join Andrew Gough for an exclusive webinar where we’ll dive into summer sales insights and reveal how a strong delivery and returns strategy can revolutionize your business. This is your opportunity to maximize revenue, boost customer satisfaction, and outshine the competition. Don’t miss out—secure your spot now: https://bit.ly/3TgXw1F

For our latest case study we've looked into customer incentives and the edge they can give your business in a competitive market. Using customer incentives, we helped our client develop an eye-catching offer while making it easier for their customers to claim their rewards. Read about how we worked together, and what you can do to emulate this success. https://ow.ly/jf5I50RAgU2

The results are IN! 🙌 We surveyed 1,500 consumers to gain key insights that will help YOU build successful customer loyalty programs! Here are some highlights: 73% reported that they see brands more favorably when they receive quality gifts as part of a customer loyalty program 76% reported spending more money when part of a loyalty program 91% reported a preference for loyalty programs that allow them to choose their own gift Let us help you drive success with a gift-of-choice customer loyalty program! And click here to read the full report: https://bit.ly/4eMrvYH

When you outsource your call answering, you can: 👉 Increase productivity 👉 Streamline processes 👉 Have more time off 👉 Improve customer service and loyalty Take a break this summer. Let us get those calls. https://ow.ly/p2Yv50SyqA0

Discover the psychology behind customer loyalty and how Eucalyptus Media utilizes AI-driven strategies to nurture long-term relationships. Learn more at Eucalyptus-Media.com. 🤝📈

On this episode of Driving Insights we challenge Hours Per RO as the key metric for service departments. Learn new ways to measure success, boost customer retention, and increase profits. 🔧💼📊 https://lnkd.in/eYyckAT2