“The problem is not going to abate any time soon,” says Amena Ali, CEO of Optoro. According to NRF Foundation's recent report, returns are expected to amount to 17% of all merchandise sales, costing retailers $890 billion in returned goods. 🤯 The surge presents a significant challenge for retailers, both financially and environmentally, forcing them to find ways to mitigate the impact. What does that mean for retailers and what happens to all those returns? Jessica Dickler answers all your burning questions in this CNBC article 🔥 https://lnkd.in/ebrrSVBi
Optoro
Software Development
Washington, District of Columbia 9,611 followers
Returns don't have to suck 🔁
About us
Optoro is a fast-growing SaaS company offering an end-to-end return management system revolutionizing the retail industry. Our mission is to make every return simple and efficient through great technology so that shopping can be easy and sustainable for everyone. Optoro’s returns management system (RMS) is a technology platform for retailers & 3PLs that spans the entire returns lifecycle — from return initiation, RMA creation, return methods, shipping consolidation, dispositioning, and ultimately restock and resale. From a shopper-facing portal with ultra-convenient returns options, to enhanced receiving, dispositioning, and outbound workflows, brands can unlock greater customer satisfaction by optimizing every touchpoint of a return. Founded in 2010, Optoro has continued to see significant year-over-year growth, and is trusted by top retailers and brands such as GAP Inc., American Eagle Outfitters, Tuckernuck, Best Buy, UPS Supply Chain, and more. Optoro has received many awards and industry accolades including CNBC’s Disruptor 50, EY’s Entrepreneur of the Year and the World Economic Forum’s Circular Economy Award, and was named a "Top Workplace" in D.C. by The Washington Post. Most recently, Optoro’s CEO, Amena Ali, was recognized in Forbes 50 Over 50 and Washingtonian’s Tech Titans of 2023.
- Website
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http://optoro.com/
External link for Optoro
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Washington, District of Columbia
- Type
- Privately Held
- Founded
- 2010
- Specialties
- Reverse Logistics, retail, ecommerce, logistics, technology, returns management, retail returns software, retail returns service, returns management software, Supply Chain, returns, returns portal, returns processing, returns dispositioning, store returns, omnichannel, 3PL, third-party logistics, warehouse automation, returns automation, warehouse operations, retail operations, returns portal, returns network, and returns lifecycle
Locations
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Primary
1001 G Street NW
Suite 1200
Washington, District of Columbia 20001, US
Employees at Optoro
Updates
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“I’m singing! I’m in a store and I’m singing!” - Buddy the Elf AND your customers after they just made the easiest return of their life. 🎁 Join Steve Madden and J.Crew today at 1 pm EST to learn how they prepared for the holiday season and the impending returns surge. See you there! https://lnkd.in/gqWSrpFQ
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“Hey, can you enhance our returns strategy to drive more customer loyalty and revenue growth this holiday season?” - Your boss, probably. [Bonus points if they asked for it by EOD]. Lucky for you, Steve Madden and J.Crew are spilling all the beans on how you can sleigh holiday returns next Tuesday, December 10th at 1 pm EST. 🛷 Register now to hear insights from some of our favorite experts, Amanda (Zhuoqun) Yan, ACAS, CPCU, Colleen Waters, Christine Bradford, and Natalie Walkley. Save your seat: https://lnkd.in/gqWSrpFQ
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Here’s a crazy stat → 80% of shoppers say they’ve stopped shopping at a retailer because they changed their returns policy. (And that’s a 34% YoY increase from last year!) Customer loyalty is the name of the game and by enhancing your returns strategy, you can sleep peacefully knowing your shoppers will keep coming back for more – even after the holidays. Join our experts from J.Crew, Steve Madden, and Returnalyze on December 10th at 1 pm EST to learn what drives loyalty (and revenue!) beyond the buy button. Save your seat: https://lnkd.in/gqWSrpFQ
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Did you know that almost half of shoppers (46%) make multiple returns a month— a 29% increase from 2023. So how well do you really understand your shoppers’ returns expectations, and how to balance that with your bottom line? If your answer is “idk”, then we have your back. Introducing Returns Unwrapped – a comparison of shopper and retailer viewpoints. This data report has everything you need to right your returns strategy. In this report, you will uncover: 🪫 Why charging returns fees can dismantle trust with your shoppers 👀 What returns methods shoppers actually prefer 😬 How bracketing and wardrobing are surging more than ever ⚡ Best practices for implementing a returns management system (RMS) Read the report: https://lnkd.in/eiJAg39x
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The secret sauce to hopping on the gravy train this year? Returns. Join Steve Madden, J.Crew, and Returnalyze on December 10th at 1 pm EST to hear them share their tips & tricks on driving success through the holiday season. In this live webinar, you can hear: 🛍️ How top retailers prepare their teams for Black Friday & Cyber Monday and the impending post-holiday returns surge 🪤 What tools retailers are using to identify and prevent returns fraud 📈 How to measure success during and after the holiday season 💡 What retail trends to expect in 2025 Save your seat by registering now! Link in the comments.
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Optoro CEO, Amena Ali, has been named to the Washington Business Journal’s Power 100 list, joining a remarkable group of leaders transforming industries and communities. The Power 100 recognizes those who are driving impactful change and advancing new ideas for the future. 🚀 Congratulations to Amena and all the Power 100 honorees who inspire us to push boundaries and aim higher! https://lnkd.in/eYdCp_5N
Power 100: Amena Ali, Optoro - Washington Business Journal
bizjournals.com
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Who said returns management couldn't be fun? In this episode of Optoro's Returnology, we’re unpacking the challenge of returns in the warehouse with Ricardo Menendez and Chris Wykoff. 📦 Turns out, managing returns isn't as simple as putting something back on the shelf. From inventory flow to margin protection, Ricardo and Chris reveal why returns management systems (RMS) are the real MVPs. Spoiler: They don’t just track returns—they own the returns process. 🎯 Tune in to learn how an RMS can take your returns from chaos to calm—and maybe even save a few headaches along the way. 😅 Link in the comments.