NuAxis Innovations

IT service delivery is no longer just about meeting minimum requirements, it’s about the quality of the overall experience. For federal leaders, successfully transitioning from #SLAs (Service Level Agreements) to #XLAs (Experience Level Agreements) means also measuring the user experience.   In his latest blog, Rich Zanatta explores how this approach can transform service delivery by prioritizing outcomes and user satisfaction alongside technical metrics, including the role of tools like Nexthink to ensure government services are both user focused and efficient.    Ready to rethink IT success? Read the full blog: here: https://lnkd.in/gpCSuU2n   #ITServiceManagement #DigitalExperience #Innovation #XLAs

A huge thank you to our incredible partners at Nexthink for recognizing us with their inaugural Public Sector DEX Trailblazer Award for 2024!   We're proud to collaborate with you in transforming digital employee experience (DEX) in the public sector and helping federal agencies unlock new levels of productivity and efficiency.   👉 Read more about our journey and what's next:  https://lnkd.in/evmEXvac

Big news for professionals, citizens, and students in the DMV: George Mason University – Costello College of Business has launched a new professional certificate program focused on CX in Government.   Congrats to our own Amanda Chavez and Martha Dorris of Dorris Consulting International for spearheading this incredible new program – aptly titled Excellence in Citizen Services – and serving as faculty members for the cohort beginning in February 2025.   Learn more about the program and get ready to take your CX credentials to the next level here: https://lnkd.in/eC8p_hF3 #Learning #CX #Leadership #GovCon

Feast mode on at the NuAxis Innovations Teamgiving lunch. #teamgiving #thanksgiving

Last week, some of our team members (and their families!) swapped laptops for paddles at Village Pickle in Leesburg for our inaugural Paddlefest pickleball tournament. The afternoon was filled with friendly competition, a little sweat, a lot of laughter, and some well-deserved snacks, both on and off the courts! Thank you to our Employee Experience team for organizing a great event that reminded us how much #TeamNuAxis thrives when we mix work with play! 🏓 💪 #Teamwork #Wellness #Pickleball

A huge thank you to everyone who joined us for the final GovCX Collective event of 2024!   Our panel of federal leaders looked at OMB Memo M-23-22 and discussed its impact on delivering digital experiences with insights like: ✅ Embedding CX directly into development teams: it works! ❌ Breaking down siloes: still a challenge. 🌟 What’s next? Empathy, value-driven services, and personalization.   Missed this one? Don’t worry—the GovCX Collective is back in #2025 with even more opportunities to collaborate, learn, and participate. Stay tuned for updates!   #GovCXCollective #CustomerExperience #DigitalTransformation #GovTech

Reminder: There’s still time to register for the LAST GovCX Collective event of the year! Join the NuAxis team, our partners from RIVA Solutions, Inc., and our terrific line up of government leaders to discuss OMB’s M-23-22 Guidance on Digital Experiences for Federal CX programs. Get your seat here: https://lnkd.in/e6BhA8Ck #Events #GovCXCollective #GovCon

Just wrapped up an inspiring 2025 Planning Day with the NuAxis leadership team— including our 1st Annual Egg Drop Contest! 🏗️🥚 From big-picture strategy to some rooftop engineering, we challenged ourselves to think big in the year ahead. The result? Innovative ideas, fresh perspectives, and only one broken egg! Thank you to our team for your creativity and drive to serve at the highest level. Here’s to breaking the mold in 2025! #Leadership #Strategy #Innovation #2025 #GovCon

We’ll be in Arlington on Friday for American Council for Technology - Industry Advisory Council (ACT-IAC) CX Summit in collaboration with Dorris Consulting International. Our team is ready to dig deep into Total Experience – Digital Experience (DX), Customer Experience (CX), and Employee Experience (EX) – and emerging tech trends. See you there! Raza S. Latif | Gundeep Ahluwalia | Heather Newlin, MBA | Amanda Chavez #Events #GovCon #CX #DX #EX

Join us on November 20 for the last GovCX Collective event of the year! We have partnered with RIVA Solutions, Inc. to host a discussion on OMB’s M-23-22 Guidance on Digital Experiences for Federal CX programs. We’ve invited an expert panel – including Augusto Cangahuala FCX-I, UX, CSM, ITIL, Beth Archibald Martin, Jeffrey Ryan Pass, and Akanksha Sharma – to discuss implementation strategies as well as challenges, successes, and impacts on design, search, and data. Happy hour to follow! Register here: https://lnkd.in/e6BhA8Ck #Events #GovCXCollective #GovCon