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How CS Leaders Earn a Seat at the Executive Table 🏆 Gaining executive-level influence as a #CustomerSuccess leader requires demonstrating strategic business impact. I'll be writing and sharing an article about this very topic soon. A sneak peak on 3 of the topics that will be covered: 💹 Speak the Language of Revenue: Align CS outcomes with revenue growth metrics like NRR, retention, and expansion. 🗣️ Deliver Value-Driven Insights: Present data-driven stories that showcase CS’s impact on customer outcomes. 🤝 Build Cross-Functional Partnerships: Collaborate closely with Sales, Product, and Marketing to show CS’s role in business success. Follow and stay tuned for more! *** 🛎️ If you find this valuable, follow for more insights! ♻️ Repost to share with your network. #CSLeadership #customersuccess #cs #ExecutiveInfluence #csleaders #RevenueGrowth #RevSetter

🚀 How do you turn 4 seats into 50? 💼 In the latest episode of The Retention Club, we had the privilege of sitting down with Luv Jain, Customer Success Manager at Outplay, to uncover the secrets behind scaling small accounts into revenue giants. Luv also spills the secret sauce on: ✨ Delivering lightning-fast in-app support that sales teams love. ✨ Building internal champions to drive adoption and retention. ✨ Standing out in the ultra-competitive sales tech landscape. If you’re in Customer Success or Sales Tech, this episode is packed with insights you can’t afford to miss. 🎯 👉 Catch the full episode here: https://lnkd.in/g3RKv3V4 👉 Spotify: https://lnkd.in/gRdwSw2F 💬 What’s your secret sauce for scaling accounts? Share your thoughts below! 👇 #customersuccess #saas #customerretention #salestech #csm #b2bsales #accountexpansion #productadoption #customerexperience #saasproducts #revenueoperations #theretentionclub #podcast #salestech #customerengagement

What is everyone working toward in this dark, quieter season? According to last week's poll question, it's retention and expansion 🚀 But the end of the year also feels like a pause to this usual business ⏸️ And it should. Beneath the surface, this can be a time when new groundwork is laid and fresh ideas are born. You can: 🔍Research customer retention strategies ❤️ Connect with community + let others inspire you 🧱 Build skills that no one sees yet 💡Brainstorm your next big idea 🧠 Contemplate and visualize how you'll have a strong start to the new year Progress usually doesn't make a lot of noise. It's in the small wins - the moments when no one is watching ✨ So what are you laying the foundation for?

Reminder: Not all feedback is verbal. 😶 Silence can actually speak volumes. So I make a point to keep an 👀 out for things like: — A customer canceling a meeting 📅 — Skipping an NPS survey 🌟 — Disengaging from the platform (maybe there's a lack of activity, they aren't engaging with new features, or they're spending less time in your app) ⏱️ Behavioral data, usage patterns, and even a lack of activity can generally tell you: — Are you delivering real value? — Is the product meeting customer needs? — Are you still aligned with customer goals? When you listen to the silence, you can reach out before #churn happens. What’s the most overlooked type of feedback you’ve learned to pay attention to? #CustomerSuccess #CustomerFeedback #SilenceSpeaks #DataDriven

🔥 It’s here, y’all! The Retention Club is live! 🔥 First up, we’ve got Rathna kumar, Director of CS at Murf.ai, dropping truth bombs in our debut episode: "Killing Sacred Cows: Why This CS Leader Ditched QBRs." Yep, you heard that right— RK’s spilling all the tea on: 💣 Why traditional QBRs are meh. 💡 The real moves that keep customers hooked. 🔥 A no-BS approach to driving retention like a pro. Check out the full episode here: 🎥 YouTube: https://lnkd.in/guN3Sndq 🎧 Spotify: https://lnkd.in/gPYQQf6B #theretentionclub #podcastlaunch #customerretention #customersuccess #retentionstrategies #csleadership #QBRs #churn

Over the last few months, we've talked to countless CS leaders who are quietly crushing it. The fascinating part? Their best strategies never make it to blog posts or social media 🤫 So we made a show about it 🎥 Introducing The Retention Club - a video podcast that brings these hidden playbooks into the light! 👀 Ever wondered how your favorite companies: Killed their QBRs and still saw retention jump by 78%? Built an expansion playbook that unlocked $2.7M in revenue? Tripled week 1 engagement with a completely counter-intuitive approach? And so much more! No generic "best practices" here. Just battle-tested strategies from CS leaders who are doing the work and getting results. 🔥 Dropping next week on Spotify and YouTube. Get ready for the good stuff #customerSuccess #b2bSaas #customerRetention #churnPrevention #customerEngagement #nrr #csm #saasGrowth #csLeadership #customerExperience #podcast

Retention is everyone's goal. Not just a Customer Success goal. Retention should be on everyone's scorecard at a company. Here is how this can play out. Prod team ➡️ Retention goal on scorecard GTM team ➡️ Retention goal on scorecard CS/CX Team ➡️ Retention goal on scorecard Dev/Eng Team ➡️ Retention goal on scorecard Ops Team ➡️ Retention goal on scorecard Finance Team ➡️ Retention goal on scorecard... ....you get the picture. Retention is driven by the product and the people who work at a company, and not by one team. Because... ➡️ Product-market-fit and building for customer value matter. ➡️ Bringing in good-fit customers matters. ➡️ Engaging and driving customer value realization matters. ➡️ Building a product which customers want to use/can use everyday matters. ➡️ Efficiency matched with customer value creation matters. ➡️ Scale and budget balanced by customer growth matters... ...it seems so simple...and yet {add your comment here to join the conversation} _____________________ 👋🏽 I’m Parul L. Bhandari 📊 Customer Success advisor and fractional leader. I help companies and teams design customer journeys, retain customers longer, and drive more value.  🔗 connect with me at in a DM or through CustomerXSuccess

CS teams are struggling and churn is creeping up; - Long-tail users need constant support - High-value accounts demand attention - Team is burnt out - Product complexity keeps increasing The math doesn't add up, does it? 📊 Solution: A new and more effective channel to engage with your customers. What better way than moving customer engagement INTO the product, not just around it. Drop a 🎯 if you want to learn how. #customersuccess #saas #fintechleaders #customerengagement #customerretention #churn #roi

🌟 We Won the Google Gen AI Hackathon! 🌟 It still feels surreal to say this, but Kale took home the win at Google’s Gen AI Hackathon! This was more than a competition—it was a huge validation of everything we’ve been building. And, wow, what a journey it was to get here! Read the whole story in our new blog, link in the comments #Ai #customerretention #customerengagement #hackathonwinner #bfsi #startups #innovation #googlegenaI #kale

We had an incredible time last night at Bessemer Venture Partners' "Cloud100: Rise of SaaS in India, 2024" event! Team Kale was thrilled to be part of such a vibrant gathering of SaaS innovators and leaders. It was amazing to connect with fellow entrepreneurs, share our journey with Kale, and learn from the best in the industry - Anirban Mukherji Vishranth Suresh Ashwini Asokan Lava Kumar Sivakumar Ramamurthy Shailesh Kumar We're fired up about the future of SaaS in India and beyond. The insights and connections we gained will definitely help us drive an even greater impact in revolutionizing customer retention for B2B SaaS companies. Huge thanks to Bessemer Venture Partners for hosting such an inspiring event. If we met last night, it was great chatting with you! If we missed you, let's connect here or over a coffee soon. Kishore V. Jahnavee Ramalingam #Cloud100 #SaaS #BessemerVenturePartners #Kale #CustomerRetention #Innovation #Networking #RiseOfSaaS