CustomerXSuccess

Customer success is at the heart of our business. We're committed to making life easier for our clients and delivering exceptional experiences that matter. Follow for more! #CustomerXSuccess #Customersuccess #CSM

Discover how Customer Success can be the key to securing funding for your business! Read the full article here: https://lnkd.in/dMyJE8tH #CustomerXSuccess #Funding #Customersuccess #CSM

While Customer Success focuses on driving customer outcomes, the landscape is evolving. 🚀 CS teams are now embracing revenue responsibilities, and the lines between Account Management and CS are starting to blur. #CustomerXSuccess #csm #customersuccess #accountmanagement

Retention is everyone's goal. Not just a Customer Success goal. Retention should be on everyone's scorecard at a company. Here is how this can play out. Prod team ➡️ Retention goal on scorecard GTM team ➡️ Retention goal on scorecard CS/CX Team ➡️ Retention goal on scorecard Dev/Eng Team ➡️ Retention goal on scorecard Ops Team ➡️ Retention goal on scorecard Finance Team ➡️ Retention goal on scorecard... ....you get the picture. Retention is driven by the product and the people who work at a company, and not by one team. Because... ➡️ Product-market-fit and building for customer value matter. ➡️ Bringing in good-fit customers matters. ➡️ Engaging and driving customer value realization matters. ➡️ Building a product which customers want to use/can use everyday matters. ➡️ Efficiency matched with customer value creation matters. ➡️ Scale and budget balanced by customer growth matters... ...it seems so simple...and yet {add your comment here to join the conversation} _____________________ 👋🏽 I’m Parul L. Bhandari 📊 Customer Success advisor and fractional leader. I help companies and teams design customer journeys, retain customers longer, and drive more value.  🔗 connect with me at in a DM or through CustomerXSuccess

Creating memorable customer experiences isn’t just about satisfaction—it’s about sparking loyalty and inspiring advocacy. Aim for the 'Wow!' moment that makes customers excited to share their journey with others! #customerxsuccess #customersuccess #csm #loyalcustomers

Happy Thanksgiving to all of you from CustomerXSuccess! #thanksgiving24 #happythanksgiving

People say you cannot "go to school" for Venture Capital, but Sarah Romanko may beg to differ. From her college days, to diving into growth opportunities like Venture Fellowships, Sarah has had a vision and path in mind. In this episode, Sarah sat down with Parul to share: 🛣 Why and how she chose her path, her "dream" gig now, and the journey (full of reality, ups and downs) of getting there! 💸 Company valuations and strategies to create valuations which actually make sense in the market and for investors. There are some great tips ~20 min into the video (for those busy folks)! 👩💻 Info about her role, Geek Ventures and how founders can find good investor fit in the market. Link in comments to the full episode on our Youtube channel. Share your thoughts in the comments if you listen in! #exponentialcustomersuccess #venturecapital #customersuccess

The latest edition of the Exponential Customer Success newsletter is out where I am diving into: - recent Diwali writings! (by yours truly) - how to make AI tools more sticky - why we have yet to enable our CS teams like sellers - a bunch of cool events in Chicago - some fantastic learnings from people I have recently met, red, or re-read Hope you enjoy!

Join us today and elevate your customer success journey! #CustomerXSuccess #Customersucess #csm #csmemes

The secret to Customer Success? Simple: treat others the way you want to be treated! #CustomerXSuccess #customersuccess #csm