Third Quarter Fiscal Year 2025 ✅ As the #CX industry undergoes a significant transformation, organizations are shifting to the cloud for its flexibility, resilience, and innovation potential. Now, more than 6,000 organizations use #GenesysCloud to elevate their customer and employee experiences to new heights. With Genesys Cloud #AI, organizations can move beyond automation and orchestrate experiences that reshape customer and employee engagement. Read the stories of customers who have turned to Genesys ↓ 🔗 https://gsys.cx/49BjC5P
Genesys
Software Development
Menlo Park, CA 292,023 followers
Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.
About us
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
- Website
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http://www.genesys.com
External link for Genesys
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Menlo Park, CA
- Type
- Privately Held
- Specialties
- Call Center Software, Cloud Contact Center, Customer Experience Software, Contact Center as a Service, Customer Self-Service, Workforce Engagement Management, Workforce Planning, Enterprise Call Center, Outbound Call Center Services, Digital Customer Engagement, Conversational AI, Chatbots, Automated Routing, Web Messaging, SMS Messaging, and IVR Self-Service
Products
![Click here to view Genesys Cloud CX]()
Genesys Cloud CX
Customer Engagement Software
Genesys Cloud CX is our all-in-one, composable cloud contact center solution. Genesys Cloud CX helps businesses offer fluid, effortless interactions that are faster, smarter, and more personalized, all via an easy-to-use proven cloud product. With the flexibility to configure CX and EX capabilities that are built, bought, or brought – you can adapt, scale, and create impactful customer experiences with confidence.
Locations
Employees at Genesys
Updates
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Customers are switching brands faster than ever. 🚨 So, how can CX leaders stay ahead of the game and generate loyalty? 🤔 Customer experience futurist Blake Morgan has the answers! Watch the full #CXGreenRoom show for her cheat sheet: https://gsys.cx/3Xbpb6I
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Market trends 𝘿𝙀𝙈𝘼𝙉𝘿 change. As do rising customer expectations. #ContactCenter leaders have to push the boundaries of traditional thinking to stay ahead. ▶️ Watch now to see why now is the time for AI-powered experience orchestration: https://gsys.cx/40cUNu1
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2024 was a big year for #GenesysCloud 🥳 We collected some hardware from G2, TrustRadius and Enterprise Connect... Short list: 👑 Top 50 AI Software Product for 2024 by G2 🌟 Best Usability for 2024 by G2 🏆 Top 50 Customer Service Product for 2024 by G2 🙌 Buyer's Choice winner for Best Capabilities, Best Relationships and Best Value by TrustRadius 💛 Tech Cares winner by TrustRadius ✨ Most Innovative Use of AI by Enterprise Connect 🤝 Best Innovation in Customer Experience Enterprise Connect Thanks to our customers and partners for a great year!
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Why does empathy matter in customer experience? Empathy helps: 🤝 Build trust 👍 Create a positive experience 💪 Improve customer loyalty Dive into how AI is helping CX execs create more empathetic journeys: https://lnkd.in/eWctDDdZ
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2024 has been filled with moments of collaboration, innovation, and growth. We are grateful for each of our Genesys Partners who help us bring world-class customer experiences to life. 🚀 We can't wait to see what 2025 will bring!
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In today’s experience economy, #CX is becoming the main competitive differentiator for businesses. 💥 Learn more about the essential components of a compelling business case for transforming your contact center technology: https://gsys.cx/3WDfdto
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For the second time in a row, Genesys India shines at the Great Manager Awards 2024, recognized among Top 50 Companies with Great Managers award. Genesys India has been honoured with this prestigious award that is a collaborative initiative by People Business, Economic Times, and T.A. Pai Management Institute. Out of more than 6,000 participants across corporates and various industries in India, we have distinguished ourselves as a hub of exceptional managerial talent. Another huge spotlight - Archana Pavankumar was individually recognized in the Top 100 Great Manager Award across the nation. The award underscores the organization's commitment to outstanding leadership and professional excellence. By celebrating individual and collective achievements, Genesys India reinforces its reputation as an organization that values and develops exceptional managerial talent. The recognition serves not just as an accolade, but as a motivation for continued growth and excellence. Congratulations to Archana Pavankumar, all the People Managers and the entire Management team at Genesys India for this remarkable accomplishment! #GreatManagersAward #Top50companies
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