🚀 BIG NEWS: Cresta has raised $125M in Series D funding! 🚀 This round was co-led by WiL (World Innovation Lab) and Qatar Investment Authority, with additional contributions from Accenture, EnvisionX Capital, LG Technology Ventures, Qualcomm Ventures, and Workday Ventures. Today’s news accelerates our mission to redefine contact centers with human-centric AI. And we’re excited to put this new funding to good use by creating THE unified platform for human and virtual agents. Hear from Ping Wu, Devon Mychal, and Megan Schildmier to learn what this incredible milestone means for us - and most importantly, for our customers. 👇
Cresta
Software Development
Palo Alto, California 19,454 followers
Generative AI for the Contact Center
About us
Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.
- Website
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http://www.cresta.com
External link for Cresta
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Palo Alto, California
- Type
- Privately Held
- Founded
- 2017
- Specialties
- AI, Machine Learning, Voice, Chat, Contact Center, Customer Experience, Digital Transformation, Real-time Coaching, and Real-time Agent Assistance
Locations
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Primary
Get directions
540 Bryant St
Palo Alto, California 94301, US
Employees at Cresta
Updates
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Workforce Engagement Management. What is it—and why should you care? Here's the gist 👇 WEM is all about maximizing the productivity and satisfaction of your contact center employees. Why? Because highly engaged companies see 20% higher customer satisfaction and are 21% more profitable than their less-engaged competitors. And with the power of generative AI, it's become easier than ever for contact centers to capitalize on WEM for long-term success. Get the full breakdown here 👉 https://lnkd.in/dWxTF9-A
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🤫 The secret to #AI success in contact centers? Perfecting your processes.AI-powered tools are only as good as the workflows they support. When workflows are optimized for AI, contact centers can experience transformative benefits, including: ✨ Improved agent productivity ✨ Enhanced customer satisfaction ✨ Consistency in customer experiences ✨ Scalable operations In our latest blog, we dive into more insights, tips, and benefits for building AI-optimized workflows ➡️ https://lnkd.in/dqtNNjC3
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🚀 Elevate your call center game with Quality Monitoring Software! From boosting customer satisfaction to optimizing agent performance, discover 7 game-changing benefits that transform customer experiences and streamline operations. Read the full blog to learn how AI-powered insights can take your call center to the next level: https://lnkd.in/dEE_KRsJ #qualitymanagement #customerexperience #callcenter
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☁️ We’re on cloud nine ☁️ Cresta is thrilled to be named a finalist in The 2024/25 Cloud Awards for Best SaaS product in the Enterprise category! The Cloud Awards highlights global leaders in cloud computing, celebrating innovation, excellence, and industry impact. A huge thank you to our incredible community and customers for your continued encouragement and support 💙 We're honored to be recognized alongside so many groundbreaking organizations! Check out the full list of finalists here ➡️ https://lnkd.in/gp8Bg7dZ
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What's in store for contact center AI in 2025? 🌟 If you missed last week's webinar with Dr. Natalie Petouhoff and Cresta's James Russell, catch it on-demand now! Dive into their bold forecasts, surprising insights, and the trends shaping the future of CX. Tune in here: https://lnkd.in/dTah7c-e #AIpredictions #CXpredictions #contactcenter
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In a world where every customer interaction counts, staying ahead means empowering your team with the right tools. 🤫 Workforce Optimization (WFO) software is the secret to maximizing efficiency, improving customer experience, and boosting your bottom line. Learn why WFO Software is no longer a “nice to have”, but a must-have! Check it out: https://lnkd.in/dVYuwtPP #contactcenter #customerexperience #employeeexperience
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Enhancing business in an omni-channel landscape is no easy feat, but with Cresta’s AI, CarMax started seeing major improvements in just 60 days. Bryan Ennis, VP of Customer Experience Centers at CarMax, shares some details. 👇 Check out our case study (linked in the comments) for the whole story! #customerengagement #CX #AIforbusiness
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Cresta reposted this
Tomorrow, join Dr. Natalie Petouhoff and Cresta's James Russell for Predictions for AI in the Contact Center 2025. 🌟 These industry visionaries will unveil bold forecasts, surprising insights, and the trends that will redefine CX in the year ahead. 📅 When: December 12th, 11am PT / 2pm ET 👥 Who should attend: Executives, decision-makers, & contact center leaders 🎯 Why: Stay ahead of the curve as AI transforms the contact center Don't miss your chance to gain the strategic edge you need to thrive in 2025! 👉 Register now to secure your spot: https://lnkd.in/dTah7c-e
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