🤫 The secret to #AI success in contact centers? Perfecting your processes.AI-powered tools are only as good as the workflows they support. When workflows are optimized for AI, contact centers can experience transformative benefits, including: ✨ Improved agent productivity ✨ Enhanced customer satisfaction ✨ Consistency in customer experiences ✨ Scalable operations In our latest blog, we dive into more insights, tips, and benefits for building AI-optimized workflows ➡️ https://lnkd.in/dqtNNjC3
If you missed our first blog on The Role of People in AI Maturity: Building a Culture of AI-Readiness in Your Contact Center, check it out here ➡️ https://cresta.com/blog/the-role-of-people-in-ai-maturity-building-a-culture-of-ai-readiness-in-your-contact-center/