Welcome to the November issue! Another month with full-on coverage of all things “customer”: customer expectations, customer experience, customer surveys, customer relationship management, customer voice…and more. We also have good coverage of all things “technology.” Don’t miss decision intelligence, artificial intelligence, and sorting through technology. And what would November be without a little reminder of gratitude? Check out Kathleen’s article, Gracious Gratitude, and read her insights on how we can foster a more positive and engaged environment. On that note, have a November chocked full of gratitude! Thank you for all your support. https://lnkd.in/eCsPPf7s
Contact Center Pipeline
Book and Periodical Publishing
Annapolis, MD 974 followers
Contact Center news you won't find anywhere else
About us
News and information for contact center and customer service professionals. Think of us as your resource for in-depth articles, first-hand research, and forward-thinking perspectives you won’t find anywhere else. Get contact center tips on our blog and subscribe to our monthly magazine.
- Website
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https://www.contactcenterpipeline.com
External link for Contact Center Pipeline
- Industry
- Book and Periodical Publishing
- Company size
- 2-10 employees
- Headquarters
- Annapolis, MD
- Type
- Privately Held
- Founded
- 2008
- Specialties
- Contact Center Resources, Contact Center Research, Customer Experience, and Customer Service
Locations
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Primary
Get directions
PO Box 3467
Annapolis, MD 21403, US
Employees at Contact Center Pipeline
Updates
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Head over to the blog and check out the Top 5 Posts in December! https://loom.ly/eCGtvQc
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12 Tips for Effective Coaching - By Mike Aoki https://loom.ly/DhLsFG4
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Contact Center Leadership - By Kathleen Peterson https://loom.ly/NXbhLZU
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HAPPY HOLIDAYS from the team at Contact Center Pipeline. As we say goodbye to the old year and welcome the new, I want to send my warmest wishes to all of you. May the upcoming year be filled with hope, joy, and the opportunity for personal and professional growth. Thank you for being a part of our community. Your support and involvement have been invaluable. Wishing you the very best in 2025. Linda
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How Best to Support the Customer Experience - By Colin Redbond https://loom.ly/PeNDEU0
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The Power of Self-Service - By Mark Pereira https://loom.ly/vNiiEP4
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Executive Interview With Cognigy’s Alan Ranger on the Launch of Their Newest Technology, Agentic AI. Learn how this new technology enables an autonomous AI workforce capable of planning, executing, and collaborating with minimal human oversight to drive customer experience transformation. https://lnkd.in/eTAgRvJK
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Navigating Workplace Conflicts - By Richard Birke https://lnkd.in/eQHG-55T
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Beyond the Paycheck: Retaining talent in today's contact centers. By Stacey L. Oliver-Knappe https://lnkd.in/eNg2HJei
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