To manage an overwhelming workload of service calls, priorities tasks based on urgency and importance. Use a ticketing system to track and organize calls. Delegate tasks to team members and automate repetitive processes where possible. Schedule regular breaks to avoid burnout. Implement a knowledge base for common issues to reduce call volume. Regularly review and adjust strategies to improve efficiency and customer satisfaction.

Managing an overwhelming workload as a field engineer or technician requires a blend of organisation,prioritzation and most importantly effective communication. You need to prioritise tasks using an effective system, focus on high-impact jobs first. Schedule wisely by planning your day or week in advance. You must stay organised in all aspects especially in organising necessary tools to avoid unnecessary time wasting. Set boundaries by making sure you communicate to your supervisor if the workload is unmanageable . Take breaks to improve your focus and efficiency, it's important to recharge. Last but not least,seek support where you feel the workload is too much.Team work can alleviate individual stress.

To effectively manage a high volume of service calls, start by implementing a customer relationship management (CRM) system. This will help you keep track of customer requests and streamline communication. Automate routine tasks, such as sending updates and scheduling appointments, to save time and reduce errors.

Prioritize Calls: Categorize calls based on urgency and impact. Focus first on the most critical issues that need immediate attention ( safety concerns or major system outages). Use a Ticketing System: Implement a ticketing system to log and track all service calls. This ensures nothing falls through the cracks and helps you manage the queue effectively. Delegate and Collaborate: If possible, delegate tasks to team members. Consider redistributing work based on availability and expertise.