Centralized Platforms: Implement integrated systems, such as CAFM (Computer-Aided Facility Management) or CMMS, that unify processes and data. Process Automation: Automate scheduling, notifications and reports to reduce human error and optimize time. Continuous Training: Empower teams to use available tools and resolve problems quickly. Monitoring and Analysis: Use dashboards and KPIs to monitor performance and identify bottlenecks.

A duas áreas devem estar altamente alinhadas, pois muitas ações são executadas em conjunto. Tudo pensando sempre na eficiência e na experiência que os colaboradores deverão ter.

Allow for the inevitable and uncontrollables eg staff falling sick, contingencies during system reboot.These seemingly minute issues are the systems vulnerability. As much as IT support will compliment facility maintenance. The combination should be primed for fail safe. This is the basic reason why you get a flat tire the day you lend out your jack

Yes, I agree with what is mentioned 1. Establish clear communication Channels. 2. Implement a centralized task management system. 3. Schedule regular checkins - Daily one or two, keep it short and sweet. Human touch / personal touch plays important role in IT support and facility maintenance. Talking to customer and thanking them for giving opportunity plays very pivotal role, because IT support and facility maintenance is more of a human science than rocket science

Clear communication channels must be established using dedicated platforms like Slack or Microsoft Teams to balance IT support and facility maintenance in facility management. Implement a centralized task management system and schedule regular meetings to make sure everyone is informed and issues are addressed promptly.

Uma excelente abordagem para melhorar a coordenação entre suporte de TI e manutenção predial! Além das sugestões mencionadas, integrar as equipes através de um sistema de gestão integrado (como um CMMS com suporte para TI e Facilities) pode centralizar as demandas e otimizar o fluxo de trabalho. Outra prática que funciona bem é a definição de KPIs compartilhados, alinhando os objetivos das equipes para promover colaboração e eficiência. No meu caso, o mapeamento de processos e a priorização de tarefas críticas foram essenciais para reduzir falhas na comunicação. Quais indicadores vocês utilizam para medir a eficiência dessa integração?

Clear Roles and Responsibilities: Clearly define the roles of IT and FM teams. For example, IT may be responsible for managing building automation systems, whereas FM handles the physical infrastructure. Understanding each team's responsibilities reduces overlap and confusion. Technology-Enabled Maintenance: Implement predictive maintenance solutions using IoT (Internet of Things) technology that connects facility equipment with IT systems. This allows both teams to monitor and address issues proactively, reducing downtime and improving efficiency.

The best methods for coordinating IT support and facility maintenance: * Cross-train: Equip both teams with knowledge of each other's roles. * Collaborate: Jointly plan and make decisions on projects. * Communicate: Maintain open and regular communication channels. * Standardize: Develop clear procedures and documentation. * Review: Regularly assess and improve coordination processes. This concise summary highlights the key elements for successful coordination between IT and facility maintenance.