Para lidar com um cliente insatisfeito por discrepâncias de preços, comece ouvindo atentamente as preocupações dele, demonstrando empatia e compreensão. Reconheça a frustração do cliente e valide suas preocupações. Explique claramente a origem da discrepância, seja por um erro de sistema, promoções temporárias ou mudanças de preços. Se possível, ofereça soluções, como um ajuste no preço ou um desconto, para demonstrar boa vontade. Mantenha a comunicação aberta e transparente, assegurando que o cliente se sinta valorizado e que suas preocupações estão sendo tratadas com seriedade.

Encourage Autonomy Empower employees to make on-the-spot decisions, so they can resolve customer issues quickly and confidently. Offer Creative Training Provide workshops or tools that focus on innovative problem-solving to build their skills and spark new ideas. Create a Safe Space Foster a culture where employees feel comfortable sharing ideas or trying new approaches without fear of failure. Empowered teams lead to happier customers.

There are many ways, one of which is recognising and rewarding creative thinking and uniqe solutions to problems or issues which may arise.

When your frontline staff is encountering issues, there are 3 vital steps to ensure they feel empowered to think outside of the box: 1. Sit with them and get curious - let them do most of the speaking and ask questions that really dig into what their experience was like. 2. Allow silence. We need more of this in every day life. Provide it to your employees and encourage them to utilize it as well. 3. Ensure the ideas your team has works within any boundaries you may have. If you don't have clear boundaries or run a every-situation-is-different operation, this can be confusing for your team, leaving them to feel like their backed in a corner. This is a process - remember, Rome wasn't built in a day!

Empowering Frontline Employees for Creative Problem-Solving: Frontline employees possess invaluable customer insights. To foster out-of-the-box thinking: Decentralize decision-making: Grant them autonomy to resolve issues within defined parameters. Invest in training: Equip them with critical thinking, problem-solving, and customer empathy skills. Create a culture of experimentation: Encourage safe spaces to test new solutions and learn from both successes and failures. Recognize and reward innovation: Acknowledge and incentivize employees who go above and beyond to find creative solutions. By empowering frontline employees, you not only improve customer satisfaction but also cultivate a more engaged and innovative workforce.

As a hospitality and training professional, I believe empowering frontline teams starts with flexibility, empathy, and creative training. Scenario-based learning, recognition programs, and collaborative workshops foster innovation, while supportive leadership and celebrating successes encourage calculated risks. Equip your team to think outside the box, and watch exceptional service thrive!

Les visites de futurs chantiers que ce soit en travaux neuf ou des travaux de nature préventif un œil du technicien est nécessaire au projet,il arrive que le commercial ou le chargé de travaux n'es pas toujours la même vision de la complexité des travaux