You're faced with a difficult customer inquiry. How can you balance efficiency and empathy effectively?
Dealing with difficult customer inquiries demands both speed and sensitivity. To strike the right balance, consider these strategies:
- Listen actively and acknowledge the issue. This shows you care and understand their frustration.
- Use scripted responses as guidelines but personalize them to address specific concerns.
- Set clear expectations on resolution times and follow up promptly to demonstrate commitment.
What strategies work for you in handling challenging customer interactions?
You're faced with a difficult customer inquiry. How can you balance efficiency and empathy effectively?
Dealing with difficult customer inquiries demands both speed and sensitivity. To strike the right balance, consider these strategies:
- Listen actively and acknowledge the issue. This shows you care and understand their frustration.
- Use scripted responses as guidelines but personalize them to address specific concerns.
- Set clear expectations on resolution times and follow up promptly to demonstrate commitment.
What strategies work for you in handling challenging customer interactions?