Your team's mistake has upset a customer. How will you turn their negative experience into a positive one?
When a customer is upset due to your team's mistake, quick and empathetic action can transform the situation. Consider these steps:
Have any effective methods for handling upset customers? Share your thoughts.
Your team's mistake has upset a customer. How will you turn their negative experience into a positive one?
When a customer is upset due to your team's mistake, quick and empathetic action can transform the situation. Consider these steps:
Have any effective methods for handling upset customers? Share your thoughts.
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