One of my company's products is three generations old and hasn't been produced in at least fifteen years- and remains our most popular and still quite common in the field, as our customers are very attached to it. We still support it and most parts are still available, but one important one is not and so I have to take the least-challenging approach when I tell them that the product may be at or near the end of its life. The thing is to be nice about it, explain the situation simply, and be as reassuring as I can be. In other words, just as in so many other aspects of field service, manage the relationship with the customer.

At first and most importantly I would explore to find the actual reason of this insist. Because, there could be multiple reasons that compelled client for staying on outdated Technology. Secondly, I would support client by providing viable solutions of upgraded technologies enabling client to choice a best suitable options.

Look beyond the ordinary, embrace creative thinking outside the box to unlock endless possibilities and innovative solutions.

We first understand the following . Need to understand their products and solutions .What are our solution offerings .Need clearly to draw their solutions, it's effectiveness and missings . Need to clearly compare our best (in terms of pricing and Science) offerings with their current solutions . Need to redefine our offerings further if required and meet the client. . Explain them there illeffects and later share our solution. . This may impress them 1. Solutions 2. Pricing 3. Pitch in industry

I like to use the example of cell phones from 20 years ago (Nokia 3310) vs. new ones (iPhone, Samsung, etc.) to show their physical characteristics and capabilities of use. When examples are used outside the work area, it is easy to empathize with the other person and realize that new technologies, like cell phones, are made to facilitate communication and daily life.

Proper communication and ensure client satisfaction, and practice safe work as global accepted standards. There’s no harm in trying new method of work approach

In my humble point of view. If your new system comes with new features that are all included in the price. Not using the new features to replace the Old Method, old peripherals and Old Technology it is just a big waste of money. This has been the case in some instances where either the customer, the Owner, or the salesperson has recommended not to use the new features. The client has to be educated and properly trained to use the new features. Only then he will see the benefit. If the customer does not want the new technology, which is rare, go with the money waste argument. If the sales person tells you that the new features will complicate your life and take away control from you, that is a red flag do not buy from him.

I demonstrate in a brief presentation that with the use of powerful resources such as data analysis, all companies that changed had a better customer response, the company's profit rose quickly and the work was focused in the right direction.

The main reason for insisting on outdated technology is often a lack of trust in the new one. Many believe that the current system operates without issues, and replacing it with new technology might disrupt operations. In Ethiopia, there is a figurative saying: 'Instead of an unknown angel, a known devil is better.' This reflects a general fear of adopting new technology. To convince a customer, we must first understand their concerns. Then, we should clearly demonstrate the advantages of the updated technology over the outdated one and highlight the benefits they will gain. Additionally, we need to explain how well we understand the new technology and assure them of the support we will provide.