You're facing disputes with contractors on maintenance checks. How will you minimize downtime effectively?
Facing disputes with contractors on maintenance checks can be challenging, but minimizing downtime is crucial. Here's how to effectively handle it:
What strategies do you use to handle contractor disputes?
You're facing disputes with contractors on maintenance checks. How will you minimize downtime effectively?
Facing disputes with contractors on maintenance checks can be challenging, but minimizing downtime is crucial. Here's how to effectively handle it:
What strategies do you use to handle contractor disputes?
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Set clear KPIs for contractor where downtime may hit reward, Priority list, and deduction from invoice. Constant communication with contractor, you can't relly totally on contractor for your assets, someone from facilities team must get responsibility to be in touch with contractor.
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In my experience, first you have to review the clauses in the contract to understand what kind of KPIs you have to measure the maintenance checks. Second, assess the current status of the maintenance. Negotiate a quick resolution and explore other vendors for Plan B. Create a contingency plan for future manteinance and communicate with stakeholders.
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From examples I’ve encountered, disputes with contractors often stem from unclear expectations or miscommunication. One effective approach is to establish detailed agreements at the outset, specifying timelines, responsibilities, and performance metrics. Having backup contractors on standby is also crucial to ensure continuity in critical operations. Additionally, implementing a structured dispute resolution process—such as regular progress reviews and an escalation mechanism—can prevent minor issues from escalating. Proactively fostering a collaborative relationship with contractors helps ensure smoother maintenance operations and reduces downtime.
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