When handling discrepancies with clients, maintaining harmony requires a thoughtful and diplomatic approach. I start by clarifying misunderstandings, restating the facts, and asking questions to ensure I fully understand the client's perspective. Active listening is key, as it shows empathy and builds trust, making clients feel heard and valued. I then propose solutions or compromises that take both parties' concerns and objectives into account, ensuring a fair and balanced resolution. By focusing on clear communication and collaboration, I can address discrepancies while maintaining a positive and harmonious relationship with the client.

1. Stay Calm and Professional: Approach the situation with a calm demeanor and a focus on finding a solution, not assigning blame. 2. Listen Actively: Hear the client's concerns fully to understand their perspective before responding. 3. Clarify and Restate: Summarize their points to ensure mutual understanding and address any misunderstandings. 4. Offer Solutions: Propose practical options to resolve the issue, emphasizing collaboration and flexibility. 5. Follow Up: Confirm agreed actions in writing and follow through to maintain trust and ensure satisfaction.

Quando enfrento discrepâncias com clientes, sempre busco resolver a situação com diplomacia e foco na harmonia. Primeiramente, esclareço possíveis mal-entendidos, reafirmando os fatos e fazendo perguntas para entender suas perspectivas. Pratico a escuta ativa, demonstrando empatia e garantindo que o cliente se sinta ouvido e valorizado. Em seguida, proponho soluções ou compromissos que atendam às preocupações de ambas as partes. Essa abordagem me ajuda a construir confiança e manter um relacionamento positivo, mesmo diante de desafios.

Lidar com discrepâncias de clientes exige calma e empatia. Ouvir atentamente, sem interromper, para entender as preocupações. Reconhecer o ponto de vista do cliente, mostrando que você valoriza sua opinião. Explicar sua posição de forma clara e tranquila, focando na solução e não no problema.

Navigating discrepancies in a client’s story is less about confrontation and more about curiosity. Motivational Interviewing offers a path where you hold the tension between their words and actions with compassion, not correction. Imagine standing with them on a bridge, looking at both sides of the gap. You’re not there to push them across or point out the distance but to ask, “What’s the view from where you’re standing? What do you see ahead?” It’s an invitation to reflect without shame, allowing their awareness to build in a way that feels safe, even intriguing. Sometimes the most profound shifts happen when silence holds the space for them to hear their own ambivalence—and trust you’re still there.