When faced with a client challenging your technical expertise, there are a few strategies you can use to defuse tension and address the situation professionally: 1. Stay Calm: Keep your emotions in check and remain calm. Avoid responding defensively, as this can escalate the situation. 2. Listen Carefully: Let the client voice their concerns without interruption. Show that you are actively listening and acknowledge their perspective. 3. Empathize: Try to understand where the client is coming from and show empathy towards their concerns. Let them know that you are committed to finding a solution. 4. Clarify and Educate: Explain your expertise and experience in a clear and concise manner.

Stay calm and listen to the client’s concerns fully. Acknowledge their viewpoint, then offer a clear, factual explanation backed by data or previous experience. Suggest a solution or compromise, and involve them in the decision-making to build trust and defuse the tension.

Never loose your cool and try to understand the customers perspective. If you do not know something, always let the customer know you will still solve the problem , even if you have to get help from your seniors.