One of the best tools in a Field Service Engineers toolbox is the ability to say no. There comes a point when oversaturation occurs, and rather than gettting the best from an engineer their perfomance declines. Before it gets to this point, we should learn to say no and keep a healthy work/life balance. If your management do not understand and cannot see what is happening then they are the problem.

Field service tasks are very unpredictable, I've seen multiple service requests in month where the service team has to strech a lot. I do the following , to keep the teams morale high 1. Being flexible with the work time 2. Going for a short team outing after some hectic calls 3. Showing empathy to the team.

To keep your team motivated and prevent burnout, immediately redistribute tasks to balance workloads and prioritize essential activities. Encourage regular breaks and provide resources to streamline work. Acknowledge their efforts and offer support through open communication. Introduce short-term incentives or team-building activities to boost morale. Monitor their well-being closely and ensure they feel valued and supported in their roles.