Your client shuts down when asked about their motivations. How do you break the barrier?
When a client is hesitant to discuss their motivations, using motivational interviewing techniques can open up the conversation. Here's how to approach it:
What strategies have worked for you when engaging hesitant clients? Share your experiences.
Your client shuts down when asked about their motivations. How do you break the barrier?
When a client is hesitant to discuss their motivations, using motivational interviewing techniques can open up the conversation. Here's how to approach it:
What strategies have worked for you when engaging hesitant clients? Share your experiences.
-
When a client hesitates to discuss their motivations, motivational interviewing can help create a safe and open environment. Start with open-ended questions to encourage dialogue, allowing them to express themselves freely. Use reflective listening to validate their feelings and show genuine understanding, which fosters trust. Affirm their strengths by pointing out their positive qualities and past achievements to build confidence and encourage openness. These strategies can help bridge the gap and facilitate meaningful conversations. What approaches have you found effective in similar situations? Let’s share and learn together!
Rate this article
More relevant reading
-
InterviewingHow can you create a comfortable environment for your client?
-
Motivational InterviewingHow can you set realistic goals that align with your organization's resources?
-
Medical SalesWhat do you do if the hiring manager asks about your weaknesses during a Medical Sales interview?
-
InterviewingYou're struggling to connect with introverted clients. How can you ensure they open up about their needs?